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Old 11-21-2013, 5:51 PM
nickcarr nickcarr is offline
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Join Date: Jun 2006
Posts: 2,729
Unhappy Spoke with Sangean

I called Sangean today and spoke with a service rep. He was very nice and professional and did apologize for the failure.

The white 909x was released first and then followed by the black 909x. It seems a large percentage of the black units had improper firmware loaded which is what causes the problems. Sangean QC got lazy and just assumed these would work 100% fine.

Unfortunately, I may have to send it in and wait at least 4 weeks and due to Christmas, it could be 6 weeks or so...

In my case, he said they'll likely just replace it with a refurbished model that's known to be working.

He seem to imply that the white models have far fewer firmware issues. So if you want to risk buying one, buy a white model!

<sigh>
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