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Old 01-11-2017, 9:06 AM
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UPMan UPMan is offline
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Join Date: Apr 2004
Location: Arlington, TX
Posts: 11,922
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You've confirmed that the ESN you entered is correct (which is also verified by the checksum not failing). I've confirmed that the DMR key generated by the system and on your account is correct. I could generate a key for you, but it will be identical to the key you already have. Well, actually I did generate a key (8CC469-23763744-D66009-10FD) and it is identical to what is in your account.

Not sure what a CSR can do, but 1-800-297-1023 is the number.
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