RadioReference on Facebook   RadioReference on Twitter   RadioReference Blog
 

Go Back   The RadioReference.com Forums > Amateur Radio > Amateur Radio General Discussion


Amateur Radio General Discussion - General discussion forum for amateur radio topics not covered by the above forums.

Reply
 
LinkBack Thread Tools Search this Thread Display Modes
  #41 (permalink)  
Old 02-24-2015, 12:08 PM
Member
   
Join Date: Jun 2010
Posts: 212
Default

Quote:
Originally Posted by jackj View Post
You think 7 days is slow shipping? What country do you live in? The US Post Office takes that long to deliver a letter next door.
The U.S. of course. Ohio to be exact. I've ordered tons of stuff online over the years going back to the early 2000s from various sources and on average I get stuff in 3-4 days whether it's USPS or UPS. IMO, while prices for shipping have gone up delivery times have gotten shorter.

The antenna did come today. Chide me all you want, but I'll probably no longer order from the company. I wasn't impressed at all with the packaging and the slow shipping. They just put it in a rectangular box. I realize it's just a metal rod with a matte plastic base, but still. I've ordered antennas from other places and they put in some sort of packing materials in the box so it doesn't move about in the box.
Reply With Quote
Sponsored links
  #42 (permalink)  
Old 02-24-2015, 12:51 PM
Member
  Premium Subscriber
Premium Subscriber
Amateur Radio Operator
Amateur Radio
 
Join Date: Dec 2002
Location: Atlanta, GA
Posts: 548
Default

Here's my two cents. I've never experienced anything negative with the company, and I went back through my email, it looks like I've ordered twice from them, once in 2012 and once in January. Both were shipped the day after I ordered.

I'm not sure anyone is chiding you, cbehr91. I think I would be frustrated if I were in your shoes. It's just that I wasn't, and it appears others haven't.

I also agree with whoever said, "you get what you pay for." Honestly, if I need something right away, I'm lucky enough to have a couple stores in my city I can go to. You might not be as lucky.

I'm not sure what my experiences mean, except that maybe I was lucky enough to find them on a good day, and they were quick enough to have shipped my orders the following day. Like I said, my two cents.
__________________
Dani Stewart
Reply With Quote
  #43 (permalink)  
Old 02-24-2015, 1:01 PM
W9BU's Avatar
Lead Wiki Manager
  RadioReference Database Admininstrator
Database Admin
Amateur Radio Operator
Amateur Radio
 
Join Date: Jul 2004
Location: Brownsburg, Indiana
Posts: 4,882
Default

Also, many suppliers have minimum order quantities. I've had direct experience with R&L Electronics saying that an item was on back-order and that they wouldn't be able to fill the back-order until they had enough of an order to meet the supplier's minimum.
__________________
Lead Wiki Manager and Forum Moderator.

"The whole world's living in a digital dream. It's not really there, it's all on the screen." -- WB6ACU
Reply With Quote
  #44 (permalink)  
Old 10-03-2015, 5:53 PM
jawinner's Avatar
Newbie
   
Join Date: Jan 2005
Posts: 2
Default

Wanted to add my experience to the list. I've ordered from them twice, both online orders, last one a couple weeks ago. Got what I ordered in a reasonable amount of time, good prices, but communication was a little thin. (like for example - getting a tracking number and not knowing if it was actually a tracking number or even what trucking company to use it with so I had to clarify) Kind of wonder if I needed to return something how that would work out - but I can't complain about my two purchases from them.
Reply With Quote
  #45 (permalink)  
Old 10-04-2015, 10:38 AM
oskar's Avatar
Member
  Amateur Radio Operator
Amateur Radio
 
Join Date: Jun 2004
Location: Colorado
Posts: 5
Default

I've ordered from them a half dozen times over the past two years and have had nothing but excellent service. Shipping has been very timely. On one occasion I asked to add an item to an order but was told it was too late - and I was given an order code for free shipping on that item. Nothing but good things to say about this company.
Reply With Quote
Sponsored links
  #46 (permalink)  
Old 10-04-2015, 2:25 PM
VE2XWA's Avatar
Member
  Shack Photos
Shack photos
Amateur Radio Operator
Amateur Radio
 
Join Date: Sep 2007
Location: Montreal, Quebec
Posts: 105
Default

Same for me. Im dealing everytime i can with them. My number one place for connector, adapter and "by the foots" cable.
Reply With Quote
  #47 (permalink)  
Old 10-05-2015, 8:56 AM
kf7yn's Avatar
Member
  Premium Subscriber
Premium Subscriber
Amateur Radio Operator
Amateur Radio
 
Join Date: Dec 2002
Location: West Jordan, UT
Posts: 772
Default

Ditto on the good service for me too. I ordered once by phone a year or two ago and a couple weeks ago online. I usually buy from HRO Denver but Antenna Farm's price was better for items under $100 with shipping figured in.
__________________
Jon - KF7YN
Reply With Quote
  #48 (permalink)  
Old 11-05-2015, 5:49 PM
KE0GXN's Avatar
Member
  Shack Photos
Shack photos
Amateur Radio Operator
Amateur Radio
 
Join Date: Dec 2011
Location: Echo Mike Two-Seven
Posts: 1,117
Default

I have ordered from them a couple of times and have received nothing but great service!

On my first order, the coax work bench was busy, which caused a minor delay in getting my run put together. They ended up getting it done within a day of the delay and upgraded my shipping free of charge so that I would end up receiving it when originally expected .

Very responsive customer service, I was responded to by the owner himself every time, even though I initiated my inquires through their CS submission page.

Will order from them exclusively from now on for all my antenna needs.
Reply With Quote
  #49 (permalink)  
Old 11-08-2015, 7:45 AM
miserytom's Avatar
Member
  Amateur Radio Operator
Amateur Radio
 
Join Date: Feb 2007
Location: Suffolk , NY
Posts: 144
Default

I've ordered from antenna farm a few times. Antenna mounts , antennas , and cables with unusual connectors , haven't had any trouble
__________________
Tom - KD2TOM
Reply With Quote
  #50 (permalink)  
Old 11-08-2015, 9:17 AM
Member
   
Join Date: Aug 2007
Location: Columbia County, GA
Posts: 130
Default

I had a good experience with them the last time I used them so I just placed another order with them yesterday. No complaints here!
__________________
Ryan
BC780XLT, BC796D, BCT15, BCT15X, BCD396XT, BCD996XT, PRO-2006, PRO-37, PRO-652, Electra Bearcat II, III, IV, 8, SDRplay
RTL-SDR v.3, NooElec Mini2+, IC-R71A, IC-R75, DX392, Hallicrafters SX-100
Reply With Quote
  #51 (permalink)  
Old 03-17-2016, 3:20 AM
Delta's Avatar
Member
   
Join Date: Aug 2004
Location: Virginia
Posts: 32
Default Extremely poor business practice

I'm a new customer to TheAntennaFarm. I had a eye opening very negative experience. I placed an order for commercial grade coaxial Hard-line (Value 300$) from TheAntennaFarm early on a Tuesday morning, I paid for expedited shipping and processing. I also left a comment in the actual order form field about needing the product by a specific day (Friday). I received my order confirmation and receipt a few hours after placing the order. I sent an email later the same day to inquire if I would receive a tracking number. After receiving no reply. I called the next day. Unfortunately here is where things start to turn. Calling the 1(800) number goes directly to voice mail. But calling the "Direct" number listed someone answered. When I ask about the order I was told it was just boxed up. I ask about the shipping, to get the order by Friday. I was told she would speak with someone and return my call. About an hour later "John" called me back and said my order was boxed up and it will be here by March 25th-28th. It should have arrived Friday the 18th, which is what I paid for. I ask him about the expedited shipping and he disconnected the call. I called back and spoke to the lady again and explained the problem (In a very polite but concerned way). She also disconnected my call. I called back again, and ask what's going on? I stated I'm not comfortable with how this is working out. I paid for the shipping. Its a time constraint issue. I need the product by Friday (March 18th) I offered to pay for even high shipping at over 100$ more. I was disconnected again. I called back. "John" answers and says The material has been cut, and packaged there's nothing more I can do for you. By the time I ask about the shipping again I was disconnected. I called back and the lady answers. I ask to PLEASE cancel the order immediately! I was told I'm not allowed to cancel the order. I was disconnected again. Moments after being disconnected I received an email stating No Refunds, No returns, No exceptions. By this time I had already contacted my credit card provider for assistance. While on the phone with the credit card provider John from TheAntennaFarm returns my call. I then placed him on Three-Way with the Credit Card company to resolve the issue. He said. "If you want to use **Explicit** Big Brother bank to **Explicit** me over, That's on you! This is fraud! I have nothing to do with you anymore." And he ended the call. We have this transaction on record, via Credit Card company. Please, buyer beware. I've been through the ringer over this. There was zero cooperation on their part at all. The solution being so simple. I'm a very reasonable and rational individual. However, this experience and their behavior should never be tolerated. The public needs to be aware of experiences such as this.
Reply With Quote
  #52 (permalink)  
Old 03-17-2016, 4:26 AM
Member
   
Join Date: Dec 2011
Posts: 23
Default Problems

I have ordered several items from the antenna farm and have never had a single problem all orders arrived earlier than expected with basic standard shipping.
Reply With Quote
  #53 (permalink)  
Old 03-17-2016, 10:25 AM
MCore25's Avatar
Member
  Amateur Radio Operator
Amateur Radio
 
Join Date: Jun 2013
Location: Lone Star Republic
Posts: 2,747
Default

Quote:
Originally Posted by Delta View Post
I'm a new customer to TheAntennaFarm. I had a eye opening very negative experience. I placed an order for commercial grade coaxial Hard-line (Value 300$) from TheAntennaFarm early on a Tuesday morning, I paid for expedited shipping and processing. I also left a comment in the actual order form field about needing the product by a specific day (Friday). I received my order confirmation and receipt a few hours after placing the order. I sent an email later the same day to inquire if I would receive a tracking number. After receiving no reply. I called the next day. Unfortunately here is where things start to turn. Calling the 1(800) number goes directly to voice mail. But calling the "Direct" number listed someone answered. When I ask about the order I was told it was just boxed up. I ask about the shipping, to get the order by Friday. I was told she would speak with someone and return my call. About an hour later "John" called me back and said my order was boxed up and it will be here by March 25th-28th. It should have arrived Friday the 18th, which is what I paid for. I ask him about the expedited shipping and he disconnected the call. I called back and spoke to the lady again and explained the problem (In a very polite but concerned way). She also disconnected my call. I called back again, and ask what's going on? I stated I'm not comfortable with how this is working out. I paid for the shipping. Its a time constraint issue. I need the product by Friday (March 18th) I offered to pay for even high shipping at over 100$ more. I was disconnected again. I called back. "John" answers and says The material has been cut, and packaged there's nothing more I can do for you. By the time I ask about the shipping again I was disconnected. I called back and the lady answers. I ask to PLEASE cancel the order immediately! I was told I'm not allowed to cancel the order. I was disconnected again. Moments after being disconnected I received an email stating No Refunds, No returns, No exceptions. By this time I had already contacted my credit card provider for assistance. While on the phone with the credit card provider John from TheAntennaFarm returns my call. I then placed him on Three-Way with the Credit Card company to resolve the issue. He said. "If you want to use **Explicit** Big Brother bank to **Explicit** me over, That's on you! This is fraud! I have nothing to do with you anymore." And he ended the call. We have this transaction on record, via Credit Card company. Please, buyer beware. I've been through the ringer over this. There was zero cooperation on their part at all. The solution being so simple. I'm a very reasonable and rational individual. However, this experience and their behavior should never be tolerated. The public needs to be aware of experiences such as this.
I use them occasionally for little odds and ends but hardline, always order through hutton or tessco.

Sent from my SM-T350 using Tapatalk
__________________
If a repeater IDs and no one is on frequency to hear it, does it even make a sound? Yes, because KC5MVZ is monitoring you
Reply With Quote
  #54 (permalink)  
Old 03-17-2016, 2:30 PM
vagrant's Avatar
Member
  Premium Subscriber
Premium Subscriber
 
Join Date: Nov 2005
Location: California
Posts: 476
Default

I have ordered through them several times. No problem with any of the items I received, but confirmation of the order and final delivery did take some time. If I am not in a rush for something, they're on my list.
__________________
Transceivers, filters and antennas. Having fun in the sun.
Reply With Quote
  #55 (permalink)  
Old 03-17-2016, 3:29 PM
KE0GXN's Avatar
Member
  Shack Photos
Shack photos
Amateur Radio Operator
Amateur Radio
 
Join Date: Dec 2011
Location: Echo Mike Two-Seven
Posts: 1,117
Default

Used them a few times also. Never had an issue. Even interacted with John a few times via email and received nothing but prompt/informative responses each time.

They are priced more reasonably than other entities when it comes to antennas and related accessories in my opinion.
__________________
Tony - KEGXN
Working the world with 100 watts and a wire!
Reply With Quote
  #56 (permalink)  
Old 03-17-2016, 3:58 PM
W8VFD's Avatar
Member
  Audio Feed Provider
Audio Feed Provider
Amateur Radio Operator
Amateur Radio
 
Join Date: Jul 2005
Location: Northeastern Ohio
Posts: 182
Default

I've ordered a few items from them and never an issue.
__________________
List of scanners & radios that nobody cares about...
My Feed
Andover VFD
Reply With Quote
  #57 (permalink)  
Old 06-02-2016, 6:44 PM
trp2525's Avatar
Member
   
Join Date: Mar 2010
Posts: 718
Default

I ordered from The Antenna Farm very recently and had a very positive experience. I placed my order online in the early afternoon (eastern time) and it was shipped out the same day via USPS. It arrived just 2 days after ordering with just standard shipping charges.

The item I ordered was a 3" stubby antenna which arrived in the manufacturer's original packaging pouch. It didn't weigh much (package total 3 oz.) so I was pleased that they offered a very economical first-class shipping option which was only $3.40. For comparison, another very reputable online radio dealer wanted $9.95 for shipping the same item and the price of the item itself was $2 more than The Antenna Farm.
__________________
trp2525
RCA 16S400, Regency HX1500, PRO-2006, PRO-197, PRO-668 (officially upgraded to WS1080), TRX-2, BC950XLT, BCD996XT, BCD396XT, Motorola Minitor II, Antenna Specialists MON731
Reply With Quote
  #58 (permalink)  
Old 07-12-2016, 2:48 AM
Member
  Shack Photos
Shack photos
Amateur Radio Operator
Amateur Radio
 
Join Date: May 2011
Location: S.E. Oklahoma
Posts: 173
Default

I ordered 5 grand worth of equipment from them a few months ago for a upcoming repeater build our club is working on. Antenna, duplexer, hardline, everything. They left out a small part of the order, a grounding bar for the inside of the repeater hut. I gave them a call regarding the missing part. They were extremely apologetic and OVERNIGHTED it to me. Plus they were cheaper than anyone else, including Tessco, for the db224, Sinclair duplexer and hardline.
__________________
Visit my local club online!
http://w5cuq.com/
Reply With Quote
  #59 (permalink)  
Old 08-09-2016, 10:05 AM
sabmc's Avatar
Member
   
Join Date: Mar 2006
Location: OKC
Posts: 18
Thumbs up

Just ordered from them. Great price. Fast shipping. Great communication. Antenna was packaged well to prevent damage during shipping. I will purchase from them again.
Reply With Quote
  #60 (permalink)  
Old 08-09-2016, 10:16 AM
Member
  Premium Subscriber
Premium Subscriber
 
Join Date: Aug 2009
Location: Onondaga County
Posts: 9
Default

Ditto what sabmc posted. Had a question about a connection to the antenna-got a prompt reply-ordered the antenna on a Friday-arrived on the following Monday. Very fast service.
Reply With Quote
Reply

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On



All times are GMT -5. The time now is 9:09 PM.


Powered by vBulletin® Version 3.8.2
Copyright ©2000 - 2018, vBulletin Solutions, Inc.
All information here is Copyright 2012 by RadioReference.com LLC and Lindsay C. Blanton III.Ad Management by RedTyger
Copyright 2015 by RadioReference.com LLC Privacy Policy  |  Terms and Conditions