RadioReference on Facebook   RadioReference on Twitter   RadioReference Blog
 

Go Back   The RadioReference.com Forums > Scanners, Receivers and Related Equipment Forums > AOR Receivers


AOR Receivers - A forum for the discussion of all AOR scanning radios and receivers.

Reply
 
LinkBack Thread Tools Search this Thread Display Modes
  #1 (permalink)  
Old 09-11-2018, 5:59 AM
Member
   
Join Date: Sep 2018
Posts: 7
Default AOR AR-DV10 display quality problem

Display quality problem, scratches inside the glass, new receiver.
Can the AOR comment defect of the display, how to repair the radio?
The seller and the manufacturer do not answer me to the letters.
Attached Images
   
Reply With Quote
Sponsored links
  #2 (permalink)  
Old 09-11-2018, 5:37 PM
mrkelso's Avatar
Member
  Premium Subscriber
Premium Subscriber
Amateur Radio Operator
Amateur Radio
 
Join Date: Dec 2008
Location: NNJ
Posts: 1,313
Default

Well that Sucks..
Reply With Quote
  #3 (permalink)  
Old 09-12-2018, 10:20 AM
Andy3's Avatar
Member
   
Join Date: Jul 2010
Location: Cheshire, England
Posts: 70
Default

There's no way that can be a new radio, surely?
Reply With Quote
  #4 (permalink)  
Old 09-13-2018, 1:56 AM
Member
   
Join Date: Sep 2018
Posts: 7
Default

AOR and inradio_pl do not comment what they did with the receiver. Do not reply to the mail. Probably the receiver was either repaired or returned after looking inside. I was hoping that representatives of the AOR or Yaesu would answer me at the forum.
Reply With Quote
  #5 (permalink)  
Old 09-13-2018, 11:06 AM
Member
   
Join Date: Jun 2018
Posts: 133
Default

Quote:
Originally Posted by satelline View Post
AOR and inradio_pl do not comment what they did with the receiver. Do not reply to the mail. Probably the receiver was either repaired or returned after looking inside. I was hoping that representatives of the AOR or Yaesu would answer me at the forum.
This is beyond acceptable! Sadly there are no AOR official people here except some retailer. If your e-mails are not answered I have no idea what you could do. Its just another thing that adds up to the growing list of AOR/retailer related issues.
Reply With Quote
Sponsored links
  #6 (permalink)  
Old 09-13-2018, 11:44 AM
Member
   
Join Date: Aug 2005
Posts: 636
Default

Quote:
Originally Posted by satelline View Post
AOR and inradio_pl do not comment what they did with the receiver. Do not reply to the mail. Probably the receiver was either repaired or returned after looking inside. I was hoping that representatives of the AOR or Yaesu would answer me at the forum.
The state of that DV10 is apalling, I cannot understand why AOR are not responding to you, what does inradio Poland have to say about it, if they supplied that as new item they are not fit to be trading.

It looks like the inradio.pl sticker is over the screw so it must have been apart and damaged while they had it.

I don't think AOR monitor anything in here, they are too ignorant and arrogant, you might find the French dealer lurking around, he'll probably claim its an added feature!
Reply With Quote
  #7 (permalink)  
Old 09-13-2018, 3:58 PM
Member
  Premium Subscriber
Premium Subscriber
 
Join Date: Oct 2005
Posts: 82
Default

This is terrible customer service, it conveys the impression "we don't care".

If this is a brand new radio it also implies the quality control at AOR is extremely slipshod to put it mildly. These flaws are glaringly obvious.
Reply With Quote
  #8 (permalink)  
Old 09-14-2018, 2:18 AM
Member
   
Join Date: Sep 2018
Posts: 7
Default

The receivers are manufactured in factories Yaesu. Maybe, can buy such a glass, it looks like an air band radio.
Please look carefully their AOR glass under a lamp or sun, do you have such a defect?
Reply With Quote
  #9 (permalink)  
Old 09-14-2018, 9:21 AM
Member
   
Join Date: Aug 2005
Posts: 636
Default

Quote:
Originally Posted by satelline View Post
The receivers are manufactured in factories Yaesu. Maybe, can buy such a glass, it looks like an air band radio.
Please look carefully their AOR glass under a lamp or sun, do you have such a defect?
My DV10 has no screen defect, it has plenty of other faults (as they all do), drifting frequency, off frequency poor digital decoding, remote commands don't work properly etc etc the display is not scratched though.
Reply With Quote
  #10 (permalink)  
Old 09-14-2018, 12:29 PM
Member
   
Join Date: Sep 2006
Location: Stockholm, Sweden
Posts: 2,074
Default

The scratches are outside of the glass. You can see them on top of the AOR text and the black border. Did the receiver come in some sort of soft plastic bag that are supposed to stop scratches from happening during transport?

You can easily polish them away with some plexiglass polish for CD discs or similar as they are very shallow and doesn't go deep. If you are not given a replacement, as you are valid to, and if you didn't buy it at a reduced price.

/Ubbe
__________________
TRX-2 BCD536 HP1 BCT15 BC246 BC346 BR330 UBC3500 Pro2006 Pro2042 Optocom OS545 Scout PCR1000 ICR2500 IC75 DX394 AR8200 IC-R2 IC-R10 UBC780 MD380 CS580 CS750 Pro96 Perseus ADCR25 AcecoSC1plus RTL-SDR
Reply With Quote
  #11 (permalink)  
Old 09-14-2018, 12:31 PM
Member
   
Join Date: Aug 2005
Posts: 636
Default

Quote:
Originally Posted by Ubbe View Post
The scratches are outside of the glass. You can see them on top of the AOR text and the black border. Did the receiver come in some sort of soft plastic bag that are supposed to stop scratches from happening during transport?

You can easily polish them away with some plexiglass polish for CD discs or similar as they are very shallow and doesn't go deep. If you are not given a replacement, as you are valid to, and if you didn't buy it at a reduced price.

/Ubbe
The op has stated they are on the inside.
Reply With Quote
  #12 (permalink)  
Old 09-14-2018, 12:41 PM
Member
   
Join Date: Sep 2018
Posts: 7
Default

The scratches are inside of the glass. The receiver arrived with a plastic bag, and a protection on the screen.
https://www.youtube.com/watch?v=Iour...ature=youtu.be
Reply With Quote
  #13 (permalink)  
Old 09-14-2018, 12:49 PM
Member
   
Join Date: Feb 2016
Location: Devon, UK
Posts: 466
Default Hi

1. Was it supposed to be new?

2. How did you pay? If by Credit Card complain to them.
Reply With Quote
  #14 (permalink)  
Old 09-14-2018, 12:54 PM
Member
   
Join Date: Sep 2018
Posts: 7
Default

Brand new. I used a bank transfer.
Reply With Quote
  #15 (permalink)  
Old 09-14-2018, 1:05 PM
Member
   
Join Date: Feb 2016
Location: Devon, UK
Posts: 466
Default AOR

I cannot understand why AOR have not replied to you. Try emailing AOR USA and AOR Japan over and over until they reply.. The DV10 remains flawed in so many ways, and in my opinion is not a wise choice, but you should not have to put up with that damage naturally. Good luck.
Reply With Quote
  #16 (permalink)  
Old 09-14-2018, 3:09 PM
Member
   
Join Date: Apr 2018
Location: Singapore
Posts: 12
Default

This unit is 'used' and I assume that you purchased a 'new' unit. The marks and stickers support the finding, that it is used.
You are in the EU and have certain rights to return. I would recommend to research these rights you have as a consumer and take appropriate action, making notes of everything and keeping copies. As far as I know, you are entitled to a full refund. This is a used and abused and returned unit.
Reply With Quote
  #17 (permalink)  
Old 09-15-2018, 8:19 PM
Member
   
Join Date: Jul 2018
Posts: 137
Default

Quote:
Originally Posted by satelline View Post
Brand new. I used a bank transfer.
What a disgraceful way to be treated as a customer. All dealers need to take note - if you don't start supporting customers you will be crucified in the long run, we all have a long memory. AOR - you need to start to straighten out your dealers if this is the behaviour. Right now your brand is suffering in a HUGE way.
Reply With Quote
  #18 (permalink)  
Old 09-16-2018, 4:25 AM
Member
   
Join Date: Sep 2006
Location: Stockholm, Sweden
Posts: 2,074
Default

Polish citizens have very strong consumer rights, a 2 year warranty on all products.
"While lodging a complaint, a consumer having purchased a defective product will have the choice between repairing it, exchanging it, reduction of the price and withdrawal from the contract."

/Ubbe
__________________
TRX-2 BCD536 HP1 BCT15 BC246 BC346 BR330 UBC3500 Pro2006 Pro2042 Optocom OS545 Scout PCR1000 ICR2500 IC75 DX394 AR8200 IC-R2 IC-R10 UBC780 MD380 CS580 CS750 Pro96 Perseus ADCR25 AcecoSC1plus RTL-SDR
Reply With Quote
  #19 (permalink)  
Old 09-19-2018, 4:45 AM
Member
   
Join Date: Sep 2018
Posts: 7
Default New problem

What is this error, what should I do?
Attached Images
 
Reply With Quote
  #20 (permalink)  
Old 09-19-2018, 5:27 AM
Member
   
Join Date: Aug 2005
Posts: 636
Default

Quote:
Originally Posted by satelline View Post
What is this error, what should I do?
Pull the battery and power, its one of the DV10 firmware bugs where it crashes.
Reply With Quote
Reply

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On



All times are GMT -5. The time now is 9:31 PM.


Powered by vBulletin® Version 3.8.2
Copyright ©2000 - 2018, vBulletin Solutions, Inc.
All information here is Copyright 2012 by RadioReference.com LLC and Lindsay C. Blanton III.Ad Management by RedTyger
Copyright 2015 by RadioReference.com LLC Privacy Policy  |  Terms and Conditions