On broadcastify.com on the broadcasters feed page, notify them of your issue; now also don't expect a nice response if any, because they provide a free feed with/from scanner/radio equipment and PC they bought and paid for, and have dedicated the scanner/radio to provide you a free listening experience. Unless you buy a scanner for listening and streaming, your expectations and radio listening experience will and should be extremely limited.
also, if you are going to ask for contact back, make sure to allow private messages. I had someone keep sending reports and I said to message or e-mail them and the system said that person did not allow it which means they didn't enable it here.