Oldfashionsniper
Newbie
- Joined
- Feb 9, 2018
- Messages
- 4
On January 30, 2018, I made the order and the payment through PayPal, to the company RETEVIS, of a walkys Ailunce model Hd1. As I indicated in the email sent to the seller at the time of purchase, I was urged to receive them as soon as possible for work reasons, even more, given the non-availability of the model with GPS (which really was the one that interested me) and due to this urgency, I opted to buy the model without GPS after confirming that they had it in stock.
Taking into account that according to what is advertised on the RETEVIS website, specifically in the section PURCHASE HELP \ ORDER PROCESING, it stipulates: "Your order will be sent within three business days according to the date of full payment. We will inform you of the tracking by email after sending your package. For out-of-stock items, we will contact you first thing in the morning and make changes as soon as possible after your answer. YES "
I needed to have the items at the end of this week, to start working on February 10 (fact that was commented to the seller), so when placing the order I hired the shipping option with the transport company DHL and delivery 3- 7 working days, discarding options from other sellers with better prices because they did not meet the delivery deadline that I needed.
For several days I have been interested in the status of the shipment and I was every day with a different excuse, the seller has been giving me at all times, what's more, I came to think I had stock problems despite having confirmed what contrary.
On February 08, finally, he provides me with a tracking number for the DHL company, therefore it takes 9 days to provide this number, when according to the contract, the shipment should have already reached its destination, having clearly breached the conditions advertised in as regards the handling and delivery times of the products. However, seeing that on the transport page does not update the shipment information, I make arrangements and check that it is simply a pre-registration and that the transport company does not yet have the package to proceed with the transfer.
I have a moral obligation to have this disastrous experience, so that in some way it can serve as a guide and help to the future buyers of this company, making a recommendation for you to consider very seriously what you said before buying your products.
Taking into account that according to what is advertised on the RETEVIS website, specifically in the section PURCHASE HELP \ ORDER PROCESING, it stipulates: "Your order will be sent within three business days according to the date of full payment. We will inform you of the tracking by email after sending your package. For out-of-stock items, we will contact you first thing in the morning and make changes as soon as possible after your answer. YES "
I needed to have the items at the end of this week, to start working on February 10 (fact that was commented to the seller), so when placing the order I hired the shipping option with the transport company DHL and delivery 3- 7 working days, discarding options from other sellers with better prices because they did not meet the delivery deadline that I needed.
For several days I have been interested in the status of the shipment and I was every day with a different excuse, the seller has been giving me at all times, what's more, I came to think I had stock problems despite having confirmed what contrary.
On February 08, finally, he provides me with a tracking number for the DHL company, therefore it takes 9 days to provide this number, when according to the contract, the shipment should have already reached its destination, having clearly breached the conditions advertised in as regards the handling and delivery times of the products. However, seeing that on the transport page does not update the shipment information, I make arrangements and check that it is simply a pre-registration and that the transport company does not yet have the package to proceed with the transfer.
I have a moral obligation to have this disastrous experience, so that in some way it can serve as a guide and help to the future buyers of this company, making a recommendation for you to consider very seriously what you said before buying your products.