No, the communication is fine. I'll give you a specific example. For years, the sites on
ICORRS (Inter County Regional Radio System) Trunking System, Multiple, Pennsylvania - Scanner Frequencies were correct (Site 1: Southwest / Site 2: North & East). This perfectly matches the map on the wall at the 911 center. Picture a square divided into 4 quadrants. The lower left is SW and the other three are N&E. Got the picture? Now, the local admin decides he wants to label the sites East and West, and says they are divided by a line running north and south. Well, for 3/4 of the county, it makes no difference. But when you try to explain to someone who lives in the NW quadrant of the count that their local site is the Eastern site, they tend to think you're on crack. No, I'm not on crack - it's the local admin who might be.
So, no, there is no miscommunication and there is no wanting correct information. It's ALL about what the local admin wants. I complained when the information was corrupted, and was basically told too bad - that's the way he sees it. After all, what does 911 know about their system, right?
As for my information, as it comes right from the system radios, I have little doubt it is accurate. I could cite a few more similar examples, but that exemplifies the situation quite well enough.
As for my changing my mind, I hope you can see where I seriously doubt that will happen. I will help the locals, but the third time submitting information only to have it ignored "per policy", and the above subsequent case pretty much tells me my input is NOT wanted.
That said, some admins out there are vastly different, and I respect them and the job they (you) do. But, I've had enough. I will continue to help users, and even refer them to the database for issues I am not familiar with, but always with the caveat that it may not be accurate.