Hi Al and all,
It seems to me you're dealing with a less than reputable company.
Each time I've ordered on line I've received e-mail from the robot giving everything in complete detail from the invoice down to the shipping depot, time it left, ETA, plus the tracking number. BTW, last time it was guaranteed three day delivery (cheapest price I selected) and it was shipped the day after I placed the order being it was Sunday and arrived on Tuesday. The longest it's taken was four days from Canada allowing for a day things get held up in Customs.