Be careful with the password protection advice. It's a great way to lose customers. One major dealership here almost lost a million+ dollar contract by doing exactly this to an entire township's fire department.
RAC is Repeater Access Code, standard practice for MDC accessed repeaters. It is a Motorola product, although some other MFRs have it now. I'm pretty sure Hytera, Kenwood, and Harris all offer repeaters capable of MDC.