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  #1 (permalink)  
Old 01-23-2018, 9:51 PM
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Default Cell carrier question

Mods:
To start off, I don't have a clue where this should be, but I have seen lots of discussions about cellular in this forum. Please move if need be.

So the rundown of it,
Samsung galaxy s5, straight talk (Verizon) service. To make it fair, this has happened across AT&T with the s7 edge, note 5, and s6 all with new Sim cards.

Upon looking through the call logs, every now and then either Restricted or Unknown will show up in the call logs. It will show up immediately after receiving a call, say from mother in law, but have the same time stamp as the received call. But never ring (or beep in like call waiting). Also, without reason sometimes when checking the missed calls, it will just show up right away as if it just called, but there was no call received. Straight talk customer service is a joke, and tech support is like having a truckload of pure unobtanium. I tried to call Verizon support since it is on their network, but no dice since its not their service. I know you can't give proprietary details but we all know there are some techs in here.

Someone please give some insight on this. It's my wifes phone and she has the idea that it has been hacked or something. I'm sure it may be a software glitch, but we're talking 4 different phones with new sim cards across two carriers. Gotta be a common denominator here somewhere.

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Old 01-24-2018, 12:09 AM
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Like you said, sounds like it's been hacked.

Anything showing up on the phone bill?

Wipe it out and reload the software...
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Old 01-24-2018, 4:47 AM
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Could have received a call concurrently from the other number or your phone interpreted some data incorrectly.
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Old 01-24-2018, 5:43 AM
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Originally Posted by westcoaster View Post
Like you said, sounds like it's been hacked.

Anything showing up on the phone bill?

Wipe it out and reload the software...
Well I very seriously doubt that it's been hacked (cloned). Not like the phones 20 years ago, and straight talk doesnt send a bill. And how would one get the equipment/software to wipe it and reload?

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Old 01-24-2018, 5:56 AM
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Originally Posted by JeffDS3 View Post
Could have received a call concurrently from the other number or your phone interpreted some data incorrectly.
That very well could be, once or twice. But I don't think that's the case since it does it almost every time the phone rings. I will however go with it reading some data wrong. I'd say that's actually what's happening. Would a local phone repair tech be able to see what's going on or would he be out of the loop?

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Old 01-24-2018, 5:59 AM
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Not that I am trying to send people away from RR, but you might want to ask this question over at Howard Forums (HowardForums: Your Mobile Phone Community & Resource) It's a site specifically for cell phones, and there are forums for each carrier and major device.
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Old 01-24-2018, 6:02 AM
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Ok thanks I'll definitely check there then.

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Old 01-24-2018, 9:18 AM
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Quote:
Originally Posted by KK4ELO View Post
Mods:
To start off, I don't have a clue where this should be, but I have seen lots of discussions about cellular in this forum. Please move if need be.

So the rundown of it,
Samsung galaxy s5, straight talk (Verizon) service. To make it fair, this has happened across AT&T with the s7 edge, note 5, and s6 all with new Sim cards.

Upon looking through the call logs, every now and then either Restricted or Unknown will show up in the call logs. It will show up immediately after receiving a call, say from mother in law, but have the same time stamp as the received call. But never ring (or beep in like call waiting). Also, without reason sometimes when checking the missed calls, it will just show up right away as if it just called, but there was no call received. Straight talk customer service is a joke, and tech support is like having a truckload of pure unobtanium. I tried to call Verizon support since it is on their network, but no dice since its not their service. I know you can't give proprietary details but we all know there are some techs in here.

Someone please give some insight on this. It's my wifes phone and she has the idea that it has been hacked or something. I'm sure it may be a software glitch, but we're talking 4 different phones with new sim cards across two carriers. Gotta be a common denominator here somewhere.

Sent from my SAMSUNG-SM-G891A using Tapatalk

Do you have a blacklisted callers listed? I was getting so many "crank" calls from a specific area code/prefix that I blacklisted an entire area. Calls from that area will no longer cause the phone to ring but will show up in the missed call list. Since there isn't a specific phone number, it shows as unknown or restricted. You might look at something like that. The behavior would likely follow your wife's phone number at least within the same carrier. I don't know about crossing to other carriers though. - Just a thought.
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Old 01-24-2018, 9:23 AM
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Ok I'll check that too. I know she had it at one time block unknown or restricted numbers, but I had her take it off just to see what was going on. It maybe and actual number she has blocked. Thanks

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Old 01-24-2018, 3:28 PM
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Quote:
Originally Posted by KK4ELO View Post
And how would one get the equipment/software to wipe it and reload?

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two minutes with google...
However, you now have some other good leads to getting your issue resolved.

https://www.teamknowhow.com/kit-guid...sung-galaxy-s5


https://gs5.gadgethacks.com/how-to/u...stock-0157257/

even a youtube video....
https://www.youtube.com/watch?v=Z_mlA1ywb5o
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Old 01-24-2018, 4:00 PM
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Those pesky "robo-call" machines have come up with a new wrinkle: they dial your phone, bypass the ring mode, and go right into voice mail. You get an indication on your phone of a voice mail waiting, but I forget as I write this if the call shows up in the log.
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Old 01-24-2018, 4:34 PM
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Quote:
Originally Posted by KK4ELO View Post
Ok I'll check that too. I know she had it at one time block unknown or restricted numbers, but I had her take it off just to see what was going on. It maybe and actual number she has blocked. Thanks
I think you answered your own question in your original post. Sounds like she still has something blocked.
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Old 01-27-2018, 1:30 AM
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Quote:
Originally Posted by KK4ELO View Post
That very well could be, once or twice. But I don't think that's the case since it does it almost every time the phone rings. I will however go with it reading some data wrong. I'd say that's actually what's happening. Would a local phone repair tech be able to see what's going on or would he be out of the loop?

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No itís just data being fed in by the cell carrier. Youíre WAY over thinking this. Itís nothing, donít worry and ignore it.
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Old 01-27-2018, 4:07 PM
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Quote:
Originally Posted by westcoaster View Post
two minutes with google...
However, you now have some other good leads to getting your issue resolved.

https://www.teamknowhow.com/kit-guid...sung-galaxy-s5


https://gs5.gadgethacks.com/how-to/u...stock-0157257/

even a youtube video....
https://www.youtube.com/watch?v=Z_mlA1ywb5o
You can also give XDA-Developers a try. https://www.xda-developers.com/
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