cwb212001
Member
Greetings,
I have a TK-5720 giving me an error when trying to read it with the KPG-112D software. The error is (might not be completely verbatim) "Data structure invalid, data file cannot be read". The software goes through the process of reading the radio (status bar moves across the screen), says reading complete, you click OK, it thinks for a second, gives you the error and nothing shows up in the fields. Anyone run into this before?
A little back story. I have KPG-112D V1.00 which I used to put the first program into this radio. The client purchased the software & cable to be able to make their own changes in the future. The client has not used their cable & software (software is the same version as mine) but their organization's IT department decided they would come up to use the client's cable & software to do some frequency updates. The client said the IT guy had a lot of trouble getting everything to work and spent quite a bit of time there. The changes made included a repeater pair the client needs to have programmed in other radios but IT didn't share the information with the client. I tried using the client's and my computer to read the 5720 with the new info and we both get the same error. IT so far hasn't responded to requests for the info so I don't dare try to fix the problem by dumping the original program into the radio. If you have any ideas let me know. Thanks.
I have a TK-5720 giving me an error when trying to read it with the KPG-112D software. The error is (might not be completely verbatim) "Data structure invalid, data file cannot be read". The software goes through the process of reading the radio (status bar moves across the screen), says reading complete, you click OK, it thinks for a second, gives you the error and nothing shows up in the fields. Anyone run into this before?
A little back story. I have KPG-112D V1.00 which I used to put the first program into this radio. The client purchased the software & cable to be able to make their own changes in the future. The client has not used their cable & software (software is the same version as mine) but their organization's IT department decided they would come up to use the client's cable & software to do some frequency updates. The client said the IT guy had a lot of trouble getting everything to work and spent quite a bit of time there. The changes made included a repeater pair the client needs to have programmed in other radios but IT didn't share the information with the client. I tried using the client's and my computer to read the 5720 with the new info and we both get the same error. IT so far hasn't responded to requests for the info so I don't dare try to fix the problem by dumping the original program into the radio. If you have any ideas let me know. Thanks.
