OK. Couple of things to look at:
If it's a new radio, it probably has a newer version of firmware. If it's an older radio, it could have had it's firmware updated.
KPG-111 3.0 is pretty old. I can't recall how old that is, but you need to consider upgrading. One of the things you need to be cautious of is that when you upgrade firmware and software, you -could- lose the wide band FM function. The software versions released right around January 01, 2013 had to be narrow band compliant.
This shouldn't be an issue if you are just using it for listening in to railroad traffic, but if you want to use it for some other uses, like Marine VHF, you'd lose that.
The narrow band compliant software will still permit wide band below 150MHz, so if you plan on using it for 2 meter amateur band, you'd be OK.
To check the firmware on the radio, turn it off, hold the "side 1" button (button above the PTT) and turn the radio on. This will display the firmware version.
Could be that the software is for a market outside N. America, but let's check the firmware version on everything first....