The main problem with multi band radios that most users just don't understand, is that there generally is only one receiver in the radio. What you have is a very expensive scanner. What ever band frequency pops in first, it will capture the radio until the radio no longer receives that frequency. Then when the time delay releases, the radio will go back to scanning.
Now if your only using one band for most of your coms and only go to the other bands available for an Incident, then that puts a whole different twist on the use of the radios.
My bet is user training will be just about non existent. In my travels around the country dealing with radio interoperability and installing radio gateways, most agencies just hand out portables or install a mobile and say there you go. That is the extent of radio training. The users don't even have a clue about what frequencies are in the radios. Let alone how to be able to get to those channels.
Upper management just don't understand that the radios are the lifeblood for each of those out in the field. They don't think any time should be spent on how to use those fancy radios. Let alone what other channels are available.
Our command and staff radios don't scan across bands, only within systems, and generally only within our own system using priority scan for the most part. We use the multiband radios to provide access to our VHF conventional channels which are either used when our 800 trunked coverage is unreliable or if it has gone away altogether. We currently use the UHF capability to access the State of Maryland's Emergency Medical Resource Communication (EMRC) system and plan to use it to provide direct interoperability with the Metro Transit Police (mass transit police) once some interagency stuff is worked out, a hole that we have been working to get filled for years.
Of course, we also program regional and national conventional interoperability channels across all bands that our radios are capable of to help to deal with those unusual situations, like when we respond mutual aid to New Orleans and such (Hurricane Katrina).
As the guy who chaired the Internation Association of Fire Chiefs Digital Project Working Group Best Practices subcommittee some years ago, I am probably a bit more attuned to user training issues than most, and I know that our agency is more attuned than most. One of the things that I highlighted in that role was the limited (to non-existent) radio training most radio users receive; I know I literally got more training on an axe when I started doing this ~40 years ago than I did on the radios.
We provide extensive user radio training to all of our new personnel and radio training is one of our annual recertification requirements that our staff has to complete to maintain their operational status. All of that said, we (I) know that we still have folks who don't get it all the time, but as mentioned in other replies, for the most part, our users are told exactly where to set their radios and only rarely do they have to make radio-related decisions on their own initiative. The ones that they do have to make are trained on pretty extensively and they normally execute them well. We also integrate radio-related aspects into other training activities that we conduct.
Many in our upper management are very attuned to the communication environment, that is why we get the resources to implement things like all-band capable APX 8500s into our fleet.
While we are not perfect, we have very robust interoperability capabilities that get used on a daily basis in the complex operating environment of the National Capital Region, and for the most part that capability gets used with little to no drama. There is always room for improvement, but there probably aren't too many agencies/regions that do interoperability and radio in general better than the NCR (also being a consultant, I have traveled the country some too and gained an appreciation for the sophistication of our capabilities and users).
Dallas