Problems with New version of APX CPS

[Rick54]

I have been using version 14. APX CPS for a while now, I recently had to upgrade to Ver. 17. and it will no longer read or clone any radio. It says that the app has an error in the box right after it connects to the radio and just hangs. I tried removing the old version then tried loading it onto another computer with same results. The old version works fine. Any ideas?

 

[TampaTyron]

Is the radio legit? Has it been touched by lab/Depot? New firmware/CPS is rumored to be very unhappy with non-legit radios. TT

 

[Rick54]

Yes the radios are legit, one is from our fire dept. and the other is from our PD and one is older ver of CPS and the other is newer but not up to 17.0. I do have a newer version of the firmware that I have not installed I have considered that this could be the problem but I would rather have someone confirm that before I go and get into a new can of worms with the firmware installation. Thanks for the reply

 

[mikewazowski]

Have you tried uninstalling the drivers and letting them reinstall when the radio is plugged in?

 

[MTS2000des]

Run the APX CPS "as administrator" the first time. That is what solved it for me when I upgraded from 16.01 to 17. Had to do this on multiple workstations, all running Win10 Pro 64.

 

[Rick54]

Run the APX CPS "as administrator" the first time. That is what solved it for me when I upgraded from 16.01 to 17. Had to do this on multiple workstations, all running Win10 Pro 64.

Thanks I will try this, I did not mention I was running Win 7 pro on both the pc's I tried

 

[Rick54]

That did not work either, it seems to connect to the radio ok but when it starts to read it that's when the error occurs. I don't recon this version will only run on win 10 or something like that??????

 

[masstech]

APX CPS 17 works fine on Windows 7 for us.

What does the error message say?

This is something you can always call in MOL for help on - they always get a lot of calls if it's a common problem, and will have the fix ready for you as soon as you mention the error message.

 

[SCPD]

Have you, uninstalled cps completely, rebooted completely, re installed cps, tried other usb ports and ensured windows 10, its drivers are up to date?

What version of win 10? There is about 12 I recall and I have noticed a few lack certain drivers.

 

[Rick54]

I am running windows 7, I have tried it on 10 with the same results, I have removed it and reinstalled as well. the error appears in the dialog box that comes up when you connect to the radio, it says "an error has accured in the application" or something like that right after the second radio button starts to spin. it seems to connect to the radio but won't communicate to read it. and yes I have tried a different cable as well. the strange thing is ver 14 still works fine.

 

[phillydjdan]

FYI for the haters I can confirm that V17 does not care about radios touched by depot...

 

[buddrousa]

Dan are you saying V17 will not program a depot modded APX?

 

[phillydjdan]

I'm saying the opposite. It does not care if it's legit or depot. It reads and writes same as the previous versions.

 

[buddrousa]

Ok thanks Dan for getting back to me.