What is the purpose of the system.
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What Is Automated Dispatching?
Automated dispatching is a computerized system which actually speaks the 911 dispatch when it reaches the designated rescue crew that will respond to the fire, accident, or medical emergency — rather than the dispatcher. This allows for faster dispatching, and allows dispatchers to either stay on the line with person calling in the emergency, or to talk with fire chiefs as needed.
How Does It Work?
Automated dispatching works as a complement to a Computer-Aided Dispatch (CAD) system installed in most emergency communication centers. The emergency call is translated to a text message by the CAD system, which identifies the location of the call, and then determines which rescue crew should be notified to respond. The dispatcher reviews the information, confirms it, and then "commits" the dispatch with one key stroke or mouse click.
At that point, Locution Systems' CADVoice® automated dispatching system takes over, and assembles word "bits" stored in a pre-recorded audio database into a clear, accent-neutral spoken dispatch that’s sent to the designated rescue unit for response. The dispatcher makes the decisions, but the computer speaks the dispatch.
By separating the act of speaking the dispatch from the dispatcher, the system reduces 911 call stacking, and improves response times.
The Benefits of Automated Dispatching:
• Ability to handle higher call volumes without adding staff
• Reduced call stacking
• Reduced emergency communications center employee turnover due to reduced dispatcher stress
• Fewer "please repeat" responses from rescue crews
• Faster response times
In what way?
