If you're using Win7, make sure to "Run as Administrator". Not sure if it's required, but it never hurts. I ran as admin, and it worked perfectly.
I am the Administrator
I am the Administrator
I have FREESCAN and communicate with my scanner all the time so how could my USB drivers be incorrect? I'm going to uninstall and reinstall the app to see if it makes a difference. Report back in a few.
menu -> settings -> see scanner info -> firmware version
mjbcomp: The error message you are getting is exactly the error you would get if you tried to update the scanner using the "zip" file.