This is not a criticism of the OP, as it really isn't intuitive. But, in general if you post your question here, you'll almost always get a faster response...especially if your issue happens at night or on the weekend. And, if the issue is beyond the CS team's knowledge and they tell you they are forwarding it to corporate...that means they are forwarding it to me. I frequently reply back to them asking that the person with the issue post the details here instead of continuing by email. The reason is that we are a geo-diverse team with some in the US and some in Asia, and we are all watching these boards for such reports. Posting here means that you stand a good chance that the right person (including the core engineering team members) will see the post within hours (instead of what could be days, otherwise).
Nearly every morning I have 3 or 4 emails from the engineers with links to questions or issues raised, here, providing me their feedback, which I then post back, here. I'm not smart enough to come up with all those answers you see coming from me.
In this specific case, had the question "How can I stop the scanner from scanning the main database?" been asked, here, a correct reply would almost certainly have been posted within minutes, as many, many people know the answer...it wouldn't even need to wait for someone from Uniden to see it.
Our CS group does a great job, and this should not sound like I'm trying to keep you from using them. In fact, one of the members also posts answers directly, here, and directs you to call in for certain kinds of issues. For example, while I certainly have looked up repair status and replied to a thread, here, that kind of query is probably one that is more appropriate to call in. Or, if you want to be sure you've exhausted all possibilities after diagnosing based on feedback, here, before returning a unit or sending in for repair, that is perfectly understandable and a great way to use the resources available.
Our goal is to ensure that you are having the best possible experience with our product. I know that sometimes, even the best possible experience falls short of what you really want (and almost certainly what we really want). Hurts every time when that happens.
