Trying to help out a friend who has a Home Patrol 1 and needs different programming. My problem seems to be this: I get the software loaded, then connect radio via USB to computer ( Win 10 ). Radio screen changes to Mass USB Storage and I press screen. Nothing seems to happen on radio or the software side. Software will not read the radio. You can get some pop up boxes for like firmware or database updates, but the "OK" button is greyed out and nothing happens. The radio does work as is has a custom Fav installed and operating. Any thoughts on a path forward here? Sentinel Software V 2.03 Rev 2. Radio Firmware 2.06.