How Common Is The Radio Reference Import Error Issue?

[JASII]

Is the Radio Reference Import Issue pretty common or it is actually fairly rare?

I did the firmware update, but I haven't tried importing from Radio Reference, yet. Needless to say, I don't want my Unication G5 or computer to become FUBAR!

 

[N6ML]

I've seen two issues reported. One is that the RR username/password appears to be rejected. The other is that PPS crashes when attempting to do the RR import. In both cases, as far as I understand, the problems only occur when actually trying to do the import. I can't see how it could cause your pager or your computer to "become FUBAR". If anything, you just won't be able to use that feature, but the rest of PPS should continue to work.

Worst case, you might have to wipe your PPS databases and start over. If you don't already have backup copies of your profile(s) exported as .unipps files and saved elsewhere (cloud, thumb drive, etc.), you should do that anyway - your computer is going to die some day, likely for some reason unrelated to PPS!

 

[lifeson]

i still cant get it to work. it crashes every time.

 

[blackbelter]

Download the driver option next to the new PPS on the unication site .

 

[lifeson]

Download the driver option next to the new PPS on the unication site .

i did that too. still no luck

 

[blackbelter]

Guessing here .. I wonder how much of these issues are internet speed related ..

 

[lifeson]

Guessing here .. I wonder how much of these issues are internet speed related ..

I have 400 d/l hopefully that’s fast enough.

 

[qc]

I tested V03.16.21 on two different Windows 10 machines and they both give the same error "Invalid User Name or password" confirmed my login information and it works without problems with Butel ARC536PRO I also have a 250 Mbps ISP line my post link Import Radio Reference Error

 

[bob550]

I'm running Win 10 Pro, ver. 20H2, with all relevant updates and have had no troubles with the RR import feature. I've done multiple imports with no crashes or password issues. I'd suggest disabling your antivirus before opening PPS and attempting a RR import to see if that impacts the results. While I haven't needed to try that, results may vary with different antivirus software.

 

[nyscan]

Do you even have to sign in to import?

 

[N6ML]

Do you even have to sign in to import?

No, but you won't get the absolute latest data if you don't. PPS comes with a giant ZIP file with ~94,485 CSV files in, which it extracts the first time you use the RR feature - that's what it's doing when it takes forever to "prepare".

 

[jpb]

@N6ML reports what I saw. I'm the guy who stares at downloads like a zombie until it's done. I didn't have a problem logging in to RR using my user name and PW (uncomplicated, but probably not easily cracked). When it logged in and started downloading, I soon broke out of zombie land and went to bed. No idea how long that initial download of the RR took, but it seems to have worked, so be patient. CAVEAT EMPTOR: I have not tried to load the G5 with all the data, but PPS APPEARS to be up to date with RR. Good luck, all.

 

[kd7jfv]

I too am having the problem of an invalid user name and password. A simple username and simple password doesn't seem to fix the problem. Completely disabled Norton Antivirus and still no go. Any other ideas?

 

[qc]

@kd7jfv Can the radioreference.com be flagging some of the login attempts Via PPS as a security threat is denying access? I tested ProScan and BuTel they both download the radio reference database without any issues

 

[kd7jfv]

I have now installed PPS on a new computer, same problem. I have just logged into radioreference.com and downloaded from ProScan without any problems. Frustrating...

 

[qc]

I also installed the PPS on 3 different Computers two Windows 10 and one Windows 7 and disabled antivirus and firewall but still does not work @Uni1

 

[IAmSixNine]

Im not able to log in to RR via PPS as well.

 

[KevinC]

I am able to login with both the beta and public versions, so I'm guessing the issue user/password specific.

 

[pro106import]

Just a shot in the dark, my password is all lower case and worked first try on 3 computers with different operating systems. If yours isn't working, maybe you have an upper case character in your password? Trying to narrow down the problem here. Maybe the PPS isn't submitting the inputted password case sensitive.

Edit, I just purposely tried signing in with one of my characters upper case, and it wouldn't let me in, So scratch that thought.

 

[qc]

Hi, @pro106import @KevinC I changed my password to all lower case and tested upper case and lower case for the username but still the same issues it has to be some kind of authentication issue there is no problems with ProScan and BuTel just PPS

Thanks for the help