Folks,
Each upgrade I hear from at least 7 or 8 users (super small percentage of users) that this or that stopped working. In all cases lately with one exception, the problems have been external to ProScan. I guess it's easier to put blame on the software then doing any troubleshooting and checking the setup for the very few. The most common fixes I heard about are: 1) ProScan was installed in a different folder then the original causing the configuration to be slightly different. 2) Power cycling the scanner. 3) Internet Security/Antivirus software needing an exemption. 4) Power cycling the router. 5) Rebooting the computer. I just want to get this out because I heard it once on this upgrade already and the next time, I can refer him or her to this. Now I said this, the next bug report will actually be a ProScan problem.
The one exception is a recent IOS upgrade caused the iPhone browsers virtual scanner buttons to break.
Each upgrade I hear from at least 7 or 8 users (super small percentage of users) that this or that stopped working. In all cases lately with one exception, the problems have been external to ProScan. I guess it's easier to put blame on the software then doing any troubleshooting and checking the setup for the very few. The most common fixes I heard about are: 1) ProScan was installed in a different folder then the original causing the configuration to be slightly different. 2) Power cycling the scanner. 3) Internet Security/Antivirus software needing an exemption. 4) Power cycling the router. 5) Rebooting the computer. I just want to get this out because I heard it once on this upgrade already and the next time, I can refer him or her to this. Now I said this, the next bug report will actually be a ProScan problem.
The one exception is a recent IOS upgrade caused the iPhone browsers virtual scanner buttons to break.
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