whooey
Member
On 10/15/2012 I took my PRO-2096 to my local radioshack in Gainesville, FL. The squelch/vol knob needed to be replaced.
SO I put down $20, they sent it to Fort Worth, TX. They call me with estimate, I said go ahead and fix it. About 4 days later RS calls and says the radio is ready. So I go pay the remaining $54 and take the box out to my car. I cut the box open and pull the scanner out. The BNC connector is demolished. I mean bent and smashed in like it suffered a 4 foot fall onto concrete. The box was undamaged, it didnt happen during shipping.
I take the radio back into the store and show the manager. He boxes it back up and sends it to Fort Worth.
The manager of my local RS calls me, said Fort Worth sent it back and said its unrepairable, they dont make the part anymore. He said I would need to go through them for a replacement or settlement.
So I call Fort Worth last weds, they tell me its RS' responibility, and RS risk management will be in touch by Fri (LAST FRI). I still havent heard from ANYONE, I have to make calls.
I have called the manager at RS almost everyday for updates, bc I want to talk to his manager. He keeps putting me off. Yesterday he said his supervisor authorized him to refund my money for the repair, but the dist manager said nothing about replacing the radio.
I called Ft Worth today, and I spoke with a nice lady, who said RS risk managment said since there was no claim filed, they are not responsible!!! I cant believe this is happening.
I told the manager he can keep the $74, because I had to pay to get the scanner fixed. I just want a replacement that is at least equal to what I had.
I'm kind of at a dead end, does anyone have any connections @RS?
Any input appreciated.
Thanks.
SO I put down $20, they sent it to Fort Worth, TX. They call me with estimate, I said go ahead and fix it. About 4 days later RS calls and says the radio is ready. So I go pay the remaining $54 and take the box out to my car. I cut the box open and pull the scanner out. The BNC connector is demolished. I mean bent and smashed in like it suffered a 4 foot fall onto concrete. The box was undamaged, it didnt happen during shipping.
I take the radio back into the store and show the manager. He boxes it back up and sends it to Fort Worth.
The manager of my local RS calls me, said Fort Worth sent it back and said its unrepairable, they dont make the part anymore. He said I would need to go through them for a replacement or settlement.
So I call Fort Worth last weds, they tell me its RS' responibility, and RS risk management will be in touch by Fri (LAST FRI). I still havent heard from ANYONE, I have to make calls.
I have called the manager at RS almost everyday for updates, bc I want to talk to his manager. He keeps putting me off. Yesterday he said his supervisor authorized him to refund my money for the repair, but the dist manager said nothing about replacing the radio.
I called Ft Worth today, and I spoke with a nice lady, who said RS risk managment said since there was no claim filed, they are not responsible!!! I cant believe this is happening.
I told the manager he can keep the $74, because I had to pay to get the scanner fixed. I just want a replacement that is at least equal to what I had.
I'm kind of at a dead end, does anyone have any connections @RS?
Any input appreciated.
Thanks.