With a R820T stick using the included whip you should see receive performance roughly equal to or a bit less than an inexpensive scanner using a rubber ducky. If not you might want to consider the following:
1. Do your initial testing with SDR Sharp. This is the easiest program to get working properly and it does a good job with the RTL2832U sticks. Check known signals like NWS broadcasts, trunking control signals, etc.
2. Since these devices are made so cheaply, a common problem for poor sensitivity is a blown ESD circuit. You may want to contact NooElec about a replacement if you think this is the case.
3. RF interference can greatly reduce the sensitivity of the RTL2832U sticks. When using SDR Sharp, you may want to go into the configure section of the ExtIO driver and turn off the automatic AGC setting and adjust it manually to see if there is any improvement.
I don't think you are having antenna issues, you may just have a bad stick.
Hope this helps!