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System-wide Administration - Support for issues related to subscriptions, server connectivity and commentary, and layout usability. Area specific content should be posted to its applicable forum below.

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Old 06-20-2017, 11:10 AM
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Default Support Troubles

Greetings.

On June 5, I requested assistance on my account. My Ham Radio Bio shows that I am a Technician, and I asked for help changing that to General, as I could not find a way to do that myself. Five days later I received an email saying that they had changed my username to match my callsign. I did not request that. I followed up with several emails, but as of yet have not heard anything back in TEN days.

It's been over two weeks and the initial request has not been resolved yet. Is this normal? I just want my username back.
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Old 06-28-2017, 10:35 AM
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Do any moderators here have any weight with people in support? Just asking because another week has gone by with no replies to my support request.

Very troubling since I've been a premium member for years and really liked the site.


Thanks
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Old 06-28-2017, 2:33 PM
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Lindsay would be the one to help but I believe he's on the road at the moment.

Have a little more patience and hopefully he'll have some time to handle your request.
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Old 06-28-2017, 2:41 PM
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Thanks Mike. I appreciate you reaching out.
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Old 07-04-2017, 6:54 PM
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Quote:
Originally Posted by MikeOxlong View Post
Lindsay would be the one to help but I believe he's on the road at the moment.

Have a little more patience and hopefully he'll have some time to handle your request.
I was contacted and my username was fixed. Thanks again.
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