RadioReference on Facebook   RadioReference on Twitter   RadioReference Blog
 

Go Back   The RadioReference.com Forums > Site Administration Forums > System-wide Administration

System-wide Administration - Support for issues related to subscriptions, server connectivity and commentary, and layout usability. Area specific content should be posted to its applicable forum below.

Reply
 
LinkBack Thread Tools Search this Thread Display Modes
  #1 (permalink)  
Old 06-30-2017, 6:04 PM
Newbie
  Premium Subscriber
Premium Subscriber
 
Join Date: Jun 2017
Location: Northampton, England
Posts: 2
Angry is there a problem with payments

My account doesnt seem to be upgraded, i paid my $15 for 180 days and my account status hasnt changed from Standard (Free)

Can someone please check
Reply With Quote
Sponsored links
  #2 (permalink)  
Old 07-01-2017, 9:59 AM
DaveNF2G's Avatar
Member
  Premium Subscriber
Premium Subscriber
Amateur Radio Operator
Amateur Radio
 
Join Date: Jan 2001
Location: Rensselaer, NY
Posts: 8,252
Default

How long ago did you pay? The accounts are not automatically or instantly updated.
__________________
David T. Stark
NF2G WQMY980 KYR7128
Wondering whether realpoo would be better than shampoo...
Reply With Quote
  #3 (permalink)  
Old 07-01-2017, 10:01 AM
mule1075's Avatar
Member
  Premium Subscriber
Premium Subscriber
 
Join Date: Jan 2003
Location: Washington Pa
Posts: 1,512
Default

Quote:
Originally Posted by DaveNF2G View Post
How long ago did you pay? The accounts are not automatically or instantly updated.
Mine was as soon as I paid.

Sent from my SM-S907VL using Tapatalk
__________________
Uniden 125at/250d/9000xlt/780xlt/796d/996t/346xt/2x396xt/996xt/HP-1E/436HP
Radio Shack Pro-2006/160/197/18.AOR 8200MK3
Reply With Quote
  #4 (permalink)  
Old 07-02-2017, 4:08 PM
Newbie
  Premium Subscriber
Premium Subscriber
 
Join Date: Jun 2017
Location: Northampton, England
Posts: 2
Default

i paid on friday evening, today is now sunday and my account still shows i'm a free member
Reply With Quote
  #5 (permalink)  
Old 07-03-2017, 9:15 PM
DaveNF2G's Avatar
Member
  Premium Subscriber
Premium Subscriber
Amateur Radio Operator
Amateur Radio
 
Join Date: Jan 2001
Location: Rensselaer, NY
Posts: 8,252
Default

As you are probably aware, this weekend is a major holiday weekend in the USA (and Canada). I would not expect any action before Wednesday at least.
__________________
David T. Stark
NF2G WQMY980 KYR7128
Wondering whether realpoo would be better than shampoo...
Reply With Quote
Sponsored links
  #6 (permalink)  
Old 07-03-2017, 9:17 PM
KevinC's Avatar
Moderator---not censor
  Premium Subscriber
Premium Subscriber
 
Join Date: Jan 2001
Location: Unincorporated Ft. Bend County
Posts: 2,921
Default

Quote:
Originally Posted by DaveNF2G View Post
As you are probably aware, this weekend is a major holiday weekend in the USA (and Canada). I would not expect any action before Wednesday at least.
Except that it indicates he's "Premium" now.
__________________
Someone told me signatures are silly, so I got rid of mine.
Reply With Quote
  #7 (permalink)  
Old 07-09-2017, 12:42 PM
blantonl's Avatar
Founder and CEO
  RadioReference Database Admininstrator
Database Admin
Audio Feed Provider
Audio Feed Provider
 
Join Date: Dec 2000
Location: San Antonio, TX
Posts: 8,849
Default

Quote:
Originally Posted by DaveNF2G View Post
How long ago did you pay? The accounts are not automatically or instantly updated.
That is not correct.

When someone purchases a premium subscription with their credit card their account should be instantly and automatically updated.

In this user's case, it is possible that there was a delay in the transaction processing that occurred.
__________________
Lindsay C. Blanton III
CEO - RadioReference.com / Broadcastify
Facebook: RadioReference | Broadcastify | Twitter: @RadioReference
Reply With Quote
  #8 (permalink)  
Old 07-09-2017, 1:02 PM
Member
  Premium Subscriber
Premium Subscriber
 
Join Date: Dec 2010
Location: Florida Keys
Posts: 172
Default

Mine was also updated as soon as I paid online.
Reply With Quote
  #9 (permalink)  
Old 07-13-2017, 5:50 PM
Member
  Premium Subscriber
Premium Subscriber
 
Join Date: Sep 2007
Location: Henderson, KY
Posts: 13
Default

Quote:
Originally Posted by imps666 View Post
My account doesnt seem to be upgraded, i paid my $15 for 180 days and my account status hasnt changed from Standard (Free)

Can someone please check
I am having the same issue, I upgraded last night and my account never updated. I thought maybe it was due to being at night in a possible update/backup window. This morning I checked and still no change. I sent support an email a few hours ago, no response yet but its only been a few hours, I know they need some time to respond.
Reply With Quote
Sponsored links
  #10 (permalink)  
Old 07-14-2017, 9:58 AM
Member
  Premium Subscriber
Premium Subscriber
 
Join Date: Sep 2007
Location: Henderson, KY
Posts: 13
Default

My account is now showing updated...
Reply With Quote
  #11 (permalink)  
Old 07-14-2017, 5:13 PM
Newbie
  Premium Subscriber
Premium Subscriber
 
Join Date: Apr 2016
Location: Toms River, NJ
Posts: 4
Default

Lucky you, at least someone got their issue fixed....I've still got no response from support.....
Reply With Quote
  #12 (permalink)  
Old 07-15-2017, 9:12 AM
blantonl's Avatar
Founder and CEO
  RadioReference Database Admininstrator
Database Admin
Audio Feed Provider
Audio Feed Provider
 
Join Date: Dec 2000
Location: San Antonio, TX
Posts: 8,849
Default

Quote:
Originally Posted by j5kidd03 View Post
Lucky you, at least someone got their issue fixed....I've still got no response from support.....
We got you taken care of this morning. Sorry for the delay.
__________________
Lindsay C. Blanton III
CEO - RadioReference.com / Broadcastify
Facebook: RadioReference | Broadcastify | Twitter: @RadioReference
Reply With Quote
  #13 (permalink)  
Old 07-15-2017, 9:46 AM
Newbie
  Premium Subscriber
Premium Subscriber
 
Join Date: Apr 2016
Location: Toms River, NJ
Posts: 4
Default Thank you!

Took a bit but thank you for fixing my issue!
Reply With Quote
Reply

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On



All times are GMT -5. The time now is 9:45 PM.


Powered by vBulletin® Version 3.8.2
Copyright ©2000 - 2017, vBulletin Solutions, Inc.
All information here is Copyright 2012 by RadioReference.com LLC and Lindsay C. Blanton III.Ad Management by RedTyger
Copyright 2015 by RadioReference.com LLC Privacy Policy  |  Terms and Conditions