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System-wide Administration - Support for issues related to subscriptions, server connectivity and commentary, and layout usability. Area specific content should be posted to its applicable forum below.

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Old 07-10-2017, 7:00 PM
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  Premium Subscriber
Premium Subscriber
 
Join Date: Apr 2016
Location: Toms River, NJ
Posts: 4
Default Support response time

Is support response really slow? It's been about 36 hours since I opened a ticket and have not received a reply, I don't want to be a pain but I paid for a subscription thru PayPal and my acct still shows I'm a free user......
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Old 07-13-2017, 4:46 PM
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Amateur Radio Operator
Amateur Radio
 
Join Date: Jun 2017
Location: St John's Co, FL
Posts: 2
Default

Exact same problem here. I paid on July 9th. It hasn't been applied and I've contacted support twice since then with no repsonse.
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Old 07-13-2017, 5:23 PM
Newbie
  Premium Subscriber
Premium Subscriber
 
Join Date: Apr 2016
Location: Toms River, NJ
Posts: 4
Default Over it

I'm over it at this point, manually programmed my scanner and have contacted PayPal for a refund unless they reply and fix the issue by the 16th PayPal will issue refund
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