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System-wide Administration - Support for issues related to subscriptions, server connectivity and commentary, and layout usability. Area specific content should be posted to its applicable forum below.

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Old 01-11-2018, 2:02 PM
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Default Outage 1/11/2018

Folks, I know you've got a lot of questions and concerns about today's multi-hour outage today. Rest assured we were scrambling to get everything back up and running.

We needed to migrate to a new database infrastructure and unfortunately some other events required us to push up our plans with little notice and a lot more downtime than we wanted.

I'll have a full post-mortem here soon after things settle down. Thanks for your patience.
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Old 01-11-2018, 4:45 PM
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No worries, Lyndsay, you gotta do what you gotta do. I'll just have another mug of joe and wait until the withdrawal symptoms die down!

Thanks for an excellent forum, we all appreciate you hard work.
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Old 01-11-2018, 5:49 PM
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You and the crew do a great job keeping the system up.. Despite what all the whiners on Facebook and Twitter say..
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Old 01-11-2018, 5:58 PM
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Quote:
Originally Posted by n9mxq View Post
You and the crew do a great job keeping the system up.. Despite what all the whiners on Facebook and Twitter say..
Same here. Stuff happens. As radio and/or scanner enthusiasts, everyone should know that. My advice to them: Get Over It.
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Old 01-11-2018, 7:42 PM
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Quote:
Originally Posted by n9mxq View Post
You and the crew do a great job keeping the system up.. Despite what all the whiners on Facebook and Twitter say..
Most of us just want info on whatís going on, versus just sitting there wondering.
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Old 01-11-2018, 7:45 PM
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Default i will use the time

to look through some police call books...
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Old 01-11-2018, 8:28 PM
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Quote:
Originally Posted by n9mxq View Post
Despite what all the whiners on Facebook and Twitter say..
Agreed. It was a bit ridiculous. A few hours of not being able to access the site isn't the end of the world. At least for me.
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Old 01-11-2018, 9:30 PM
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Yup! Here's what I posted on the FB comments criticizing Broadcastify...

"As a feed provider, I can count on one hand the number of times my feed has been down due to a Broadcastify issue in the five years my feedís been running. Kudos! "

Great job guys (and/or gals)... keep it up!
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Old 01-11-2018, 10:53 PM
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Default Image Uploading Broken?

Tried to post images and nothing works.
Formats: .jpg, gif and .png
Less than maximum resolution
Less than maximum size



This is not a valid image file.
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Old 01-12-2018, 6:47 AM
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Quote:
Originally Posted by blantonl View Post
Folks, I know you've got a lot of questions and concerns about today's multi-hour outage today. Rest assured we were scrambling to get everything back up and running.

We needed to migrate to a new database infrastructure and unfortunately some other events required us to push up our plans with little notice and a lot more downtime than we wanted.

I'll have a full post-mortem here soon after things settle down. Thanks for your patience.
Looking forward to the "post-mortem".

Thanks

J
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Old 01-12-2018, 8:13 AM
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Quote:
Originally Posted by CQ View Post
Tried to post images and nothing works.
Formats: .jpg, gif and .png
Less than maximum resolution
Less than maximum size



This is not a valid image file.
Where are you trying to post images? In the forums?
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Old 01-12-2018, 8:33 AM
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I think you might have meant the forums or the wiki. i've submitted a fix.
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Old 01-12-2018, 8:58 AM
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I had the same issue uploading a pic to the Forums. I get an error saying it is not a valid image file and it appends the image name with a colon. I would attach an image with the screenshot but alas, I can't...
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Old 01-12-2018, 2:15 PM
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Are you still seeing the error? I rolled fixes and tested it on the forums this morning.
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Old 01-12-2018, 2:16 PM
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Quote:
Originally Posted by jasonhouk View Post
Looking forward to the "post-mortem".

Thanks

J
Give us a while, per you we're "amateurs" over here when it comes to running infrastructure.
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Old 01-12-2018, 2:48 PM
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All I can say Mr. Blanton III, you guys do a great job! Wish the cry babies would get a life and go some where else.
While the site was down, I was up and did some honey-dos around the house. My XYL said to tell you all thanks...lol
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Old 01-12-2018, 2:54 PM
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Quote:
Originally Posted by blantonl View Post
Are you still seeing the error? I rolled fixes and tested it on the forums this morning.

It seems to have been fixed. I posted a pic a few minutes ago and it worked fine.

Thanks Lindsay!
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Old 01-12-2018, 3:49 PM
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No worries. I've been on both sides of a misbehaving website. It's no fun but hey, it happens and life goes on.
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Old 01-12-2018, 4:54 PM
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Was this outage a result of the problems that also occurred on Jan 4? I had a banner at the top of my Scanner Radio App (android free version) "Broadcastify.com is currently experiencing server or network problems. Scanner feeds relayed by them (which is the majority of the ones in the directory) are currently unavailable."

Kudos to blantonl and everybody who works to keeping broadcastify up and running!
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Old 01-12-2018, 5:45 PM
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Quote:
Originally Posted by delaware74b View Post
Was this outage a result of the problems that also occurred on Jan 4? I had a banner at the top of my Scanner Radio App (android free version) "Broadcastify.com is currently experiencing server or network problems. Scanner feeds relayed by them (which is the majority of the ones in the directory) are currently unavailable."

Kudos to blantonl and everybody who works to keeping broadcastify up and running!
The problems on Jan 4th and in late Dec 2017, were all due to the same issues.

Yesterday's issues required us to move up a migrate timeline from a few weeks to *now*. That necessitated us taking down everything vs an orderly migration. That also resulted in more downtime yesterday because we had to prepare a backup plan if things didn't go right.

Most important thing for me is to protect data first, and all things come second.

More to follow. It's a long and sordid technical story
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