key fail

I am having an issue after programming my XTS 3000. It does not have any encryption whatsoever and the secure configuration is turned off. However, when I program my conventional GMRS personalities, I still get a “KEY FAIL” error. What do I do?

I am usually good with two-way radios, however I received my new radio from EMS and feel like I have accidentally changed something. When I select the secondary ops channel (which is encrypted) I get a key fail message on the screen. I also see the busy indicator light when the channel is in...