ottawa county

Hello, I just got two Uniden BCD996XT scanners and I am trying to program in Allegan, Ottawa, and Kent county's. I have no idea how to work these things or program them, I tried uploading using free scan and I got the stuff onto my scanner but I dont hear anything so I don't know what I did...

Two things; 1) I don"t seem to be able to figure out what additional info I need to put into the favorites to recieve all of the Sheriff Office transmittions, I am missing some. Is there a common mistake I am makeing? I will play with it some more and red the manual again, and whatch yu...