There are no in-store repair techs. Depends on how quick the store got it sent out. Depends on how far away the repair center is from the store (transit time). Depends on how busy the service center is. Depends on how quickly they can duplicate the problem you describe. Depends on if they have the parts in stock to fix it. 2 wks is not long to wait. That is the minimum that the stores I know of will tell you.