246T/246ARC Software Question

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94caprice9c1

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I just purchased the 246ARC to program my 246T and am having a problem. I cannot seem to get the software to read the scanner. When I try to connect the scanner's display reads : "REMOTE MODE KEYPAD LOCK". I can use the Virtual Control key pad for most of the functions, including turning the light off and on, get into the menu and actually make changes in the menu. But it won't read the scanner and I get error messages telling there is a communication problem.

FYI. I am using Windows 7 with a serial to usb adapter. The instructions indicate that may not work well. Is this my problem? Does not make sense to me as it can do some functions.

I need some direction.

Thanks
 
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