3X longer delay Premium subscriber vs free listener - why?

Pamoho

Newbie
Premium Subscriber
Joined
Jun 21, 2022
Messages
2
So I’ve noticed for over a year now that I get a 3X longer delay when listening to transmissions as a logged-in Premium (paying) RadioRef subscriber vs listening as a non-Premium (free) listener. Just wanted to see if anyone knew why this would be?

A little more info: I’ve run a test several times where I have any combination of either my iphone 12, my wife’s iphone 13, my laptop through wifi, and/or my wife’s desktop computer through Ethernet listening through the Radio Ref website to Southington CT Police & Fire - along with my scanner being on. Doesn’t matter if just 1 of these devices is on or all 4 of them are on. My scanner will pick up a transmission, and then about 25 seconds later the other devices (iphones and/or laptop and/or desktop) will play that transmission if listening as a non-Premium listener, which I guess is an acceptable delay. But, if I log in to any one of or all 4 of those devices as a Premium subscriber, the ones logged on as a Premium subscriber will now play the transmission heard on the scanner about 1 minute and 15 seconds later, while the ones listening as a non-Premium listener will still only have the 25 second delay. This is a delay 3 times longer for being a Premium (paid) subscriber vs being a non-Premium (free) listener. I would think being a paid Premium subscriber would result in the same amount of delay (or less) than what a non-paying listener gets. I’ll continue to be a Premium subscriber just for access to the Archives, but when I don’t have access to my scanner I log out of my RadioRef account and listen as a regular (free) listener so I don’t have such a delay.
 

blantonl

Founder and CEO
Staff member
Super Moderator
Joined
Dec 9, 2000
Messages
11,257
Location
San Antonio, Whitefish, New Orleans
The premium vs free infrastructure is different. The premium infrastructure has to support mobile devices, since a significant amount of listeners come from mobile devices, and we have to technically support those devices different since they are on cellular connections.

I'll think about some ways to improve this experience for premium subscribers.
 
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