Completely Banned for the Greater Good
- Feb 12, 2013
- Hicksville, Long Island, NY
Not sure who you sent it to, but it isn't in my email box. In any event, there is nothing we'd say to you in a private email that we wouldn't say in a reply to a public post.
Your email had nothing to do with it (obviously, I guess, since I never received it), it was always going to be part of the process. Standard warranty terms are that we warrant the product to be free from defect. Remedy is that we will repair your unit at no cost to you other than shipping/handling. This campaign does not (and could not ever have) negated that option.
I don't know if this is monitored regularly. It didn't get kicked back, so I assume it's a working email address.