436PT not connecting to PC

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Rickie3

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May 31, 2020
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Hoping some kind member can help me out please.
Recently purchased a 436PT, Ive installed Sentinel, I open sentinel, I then plug in the USB cable to the scanner and to PC, turn on scanner, then hit menu button, scroll to setting and select PC programming, theoretically my PC should recognize the scanner as a mass storage device? but i'm getting no connection at all, my main PC runs windows 7 ultimate, I also have a laptop here as well running XP and exactly the same issue scanner wont connect. Look forward to your replies.
Regards
Rick
 

mikewazowski

Forums Manager/Global DB Admin
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Does Windows make any sounds when you plug your cable in and have you tried another cable?

Some cables are power only and don't have the necessary pins for data.
 

Ubbe

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Stockholm, Sweden
My scanner only make window sounds AFTER I choose to go to mass storage mode.
Go by mikes suggestion and check if the cable works with any other usb device you have.
Also try different ports on your windows computer. Each port could use different drivers and configuration and might have got "stuck" to the prior usb device you used with that port.

/Ubbe
 
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