All:
I have two issues. 1) Just got a new to me xpr5550 in. I have cps 16 version 828 and CPS 2.0. On reading the radio, i discovered that the firmware installed is R02.00.01. According to my account on motorola solutions website, the current version is R02.10.02. I download the firmware update and attempted to install the firmware update from within CPS 16 version 828. I get a message saying "no packages found". However, when I go to CPS 2.0 and read the same radio, it does find the update but says it cannot install because codeplug read is too old. What do I do?
2)I bought the RX Audio Leveling entitlement key and have installed it on the CPS 16 version 828. I cannot get that to install either. What do I do?
I'd prefer not to have to call Motorola direct, so I'm hoping that someone can help. Thank you
I have two issues. 1) Just got a new to me xpr5550 in. I have cps 16 version 828 and CPS 2.0. On reading the radio, i discovered that the firmware installed is R02.00.01. According to my account on motorola solutions website, the current version is R02.10.02. I download the firmware update and attempted to install the firmware update from within CPS 16 version 828. I get a message saying "no packages found". However, when I go to CPS 2.0 and read the same radio, it does find the update but says it cannot install because codeplug read is too old. What do I do?
2)I bought the RX Audio Leveling entitlement key and have installed it on the CPS 16 version 828. I cannot get that to install either. What do I do?
I'd prefer not to have to call Motorola direct, so I'm hoping that someone can help. Thank you