Every year Florida 911 workers make hundreds of critical errors that endanger lives and leave people waiting for help, a Sarasota Herald-Tribune investigation has found.
Records show that Florida's 911 call takers and dispatchers - the vital link between emergency responders and distressed callers - send help to the wrong address or neglect to send any help at all.
They fall asleep on the job and abandon their posts to run errands. They argue with heart attack victims and hang up on hysterical callers.
http://www.theledger.com/article/20090116/NEWS/901160361/1134?Title=911_Call_Errors_Endanger_Lives
Records show that Florida's 911 call takers and dispatchers - the vital link between emergency responders and distressed callers - send help to the wrong address or neglect to send any help at all.
They fall asleep on the job and abandon their posts to run errands. They argue with heart attack victims and hang up on hysterical callers.
http://www.theledger.com/article/20090116/NEWS/901160361/1134?Title=911_Call_Errors_Endanger_Lives