I just got a scanner for a co worker and I am programming it for him, we live in the same county but he lives in a little different area and I believe he can pick up a different MPSCS tower site that I can't (not as clearly anyway). I am using a BCD396XT and Freescan software. I downloaded all the frequencies from my scanner then tried to add the new site using EZgrab in Freescan. It added all the frequencies, but when I hold on a channel, it says Finding CTRL Channel and I don't hear anything. Am I missing something?