I'm a bit frustrated and disappointed.
As everyone has seen on this board, Radio Shack dropped the prices on their scanners. The original sale ended on 2/4, and I missed it....but they extended the sale through 2/12. Awesome!
I checked their website to see who had the scanner locally. I called one that was on my way home from work to confirm that they had one in stock, and they confirmed that they had one. I arrive at the store, and they have none in stock.
Today I called another location 10 miles from my house that had the 197 in stock, according to their website. I was told that they had 2, so I stopped by. I found one remaining when I arrived, and told the friendly sales person that I wanted to buy it. She carried it to the counter for me, and as I was carrying it out, I noticed that the box seemed rather light. I opened the box, and it had everything in it but the scanner! I go back to the counter, and another sales person said, "Oh, sometimes they take the radio out of the box...it's gotta to be in the back." He checks the main storage area and another small room, and there's nothing. Their inventory system is still showing that they have 2 at that location, so not only is the one missing from the box unaccounted for, but so is the 2nd unit. He called another store that, according to their inventory system, said they had one, and that location said they didn't have one.
Several minutes later, he said the website is usually wrong and not to count on it for inventory information. So then he calls yet another store, and they confirm that they have one. The store is about 15 miles from the current store, and I told him that I really didn't want to drive all over town for a product that was suppose to be at this location. I asked if they could have the scanner brought to this location, or better yet, one closer to my house, and he said that the best they could do would be to Fedex it to any location I wanted, but that it would probably arrive on Friday. I asked if they could just have someone drive it over, given the situation, and he said, "no."
I walked out with my refund, but it just seemed so ridiculous that their own inventory system doesn't accurately reflect stock, and more importantly, that they weren't willing to go very far to correct something that was rather easy to fix.
Frustrated! I guess I'll save up a little longer for a Uniden.....
As everyone has seen on this board, Radio Shack dropped the prices on their scanners. The original sale ended on 2/4, and I missed it....but they extended the sale through 2/12. Awesome!
I checked their website to see who had the scanner locally. I called one that was on my way home from work to confirm that they had one in stock, and they confirmed that they had one. I arrive at the store, and they have none in stock.
Today I called another location 10 miles from my house that had the 197 in stock, according to their website. I was told that they had 2, so I stopped by. I found one remaining when I arrived, and told the friendly sales person that I wanted to buy it. She carried it to the counter for me, and as I was carrying it out, I noticed that the box seemed rather light. I opened the box, and it had everything in it but the scanner! I go back to the counter, and another sales person said, "Oh, sometimes they take the radio out of the box...it's gotta to be in the back." He checks the main storage area and another small room, and there's nothing. Their inventory system is still showing that they have 2 at that location, so not only is the one missing from the box unaccounted for, but so is the 2nd unit. He called another store that, according to their inventory system, said they had one, and that location said they didn't have one.
Several minutes later, he said the website is usually wrong and not to count on it for inventory information. So then he calls yet another store, and they confirm that they have one. The store is about 15 miles from the current store, and I told him that I really didn't want to drive all over town for a product that was suppose to be at this location. I asked if they could have the scanner brought to this location, or better yet, one closer to my house, and he said that the best they could do would be to Fedex it to any location I wanted, but that it would probably arrive on Friday. I asked if they could just have someone drive it over, given the situation, and he said, "no."
I walked out with my refund, but it just seemed so ridiculous that their own inventory system doesn't accurately reflect stock, and more importantly, that they weren't willing to go very far to correct something that was rather easy to fix.
Frustrated! I guess I'll save up a little longer for a Uniden.....