Anyone else getting any help at all from customer support?
- Thread starter gh6406
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Let me know if you crack the code for Whistler support. Starting in May I sent several request through their website and to Whistler Wendy here. Never got any response and gave up. I tossed my 1095 in a cabinet and went back to using a PRO-197
seth21w
Member
To the 90% in this thread who are not helping this man should go find another thread to troll! To the poster, have you tried running the squelch all the way open? If not try that and see if it starts hitting audio.
Great, aside from unoptimized interface, my TRX-2 crapped out on me this morning stating code: 3-04
which says error writing to the SD card.
I plugged it into my computer, it's fine, 3.6GB free, only ~300MB written total.
I plug it back into the scanner, unplug and replug the power because the error would not clear otherwise which is stupid because the front button should be able to power off the scanner, but they didn't design it as such.
Now I'm getting a 4-00 error, which has no description in the user guide, just says call tech support. For some reason it says Initializing SD card, then says updating firmware, even though I didn't load any firmware onto the SD card, and then throws that error. Cannot do anything after that.
which says error writing to the SD card.
I plugged it into my computer, it's fine, 3.6GB free, only ~300MB written total.
I plug it back into the scanner, unplug and replug the power because the error would not clear otherwise which is stupid because the front button should be able to power off the scanner, but they didn't design it as such.
Now I'm getting a 4-00 error, which has no description in the user guide, just says call tech support. For some reason it says Initializing SD card, then says updating firmware, even though I didn't load any firmware onto the SD card, and then throws that error. Cannot do anything after that.
Hmm, after letting it sit for a few mins while writing the above post, I plugged the SD card back in and it loaded and is working now... The screen did appear to go dimmer and dimmer in the text while it was sitting.
If the SD card is not a SanDisk your having issues with - then pick one up and reload your configuration onto it and you will be all set.
Any reason you haven't tried calling or emailing Whistler NOW to resolve your issues with your 1095?
Ubbe
Member
I 've reported that to Whistler as a bug.
The only time, besides search, the scanner reacts on a DMR conversation are when the frequency are programmed in the Trunked Radio Systems folder. You have to create a whole system to only enter that one frequency in it to get it to work.
Also, the au in search which automaticly detects the mode doesn't work anywhere else besides search. So you can't have a frequency that mix analog and DMR digital.
/Ubbe
This is not true I have several single channel DMR repeater frequencies programmed and working in my TRX-1 and TRX-2.
These include a repeater set up for a user on slot 1 and then reenter the same frequency and set it up for a user on slot 2 and is works just fine on at least 6 different repeaters located in different towns. See post 4 and 5 in this link http://forums.radioreference.com/whistler-scanners/340297-need-little-help.html
These include a repeater set up for a user on slot 1 and then reenter the same frequency and set it up for a user on slot 2 and is works just fine on at least 6 different repeaters located in different towns. See post 4 and 5 in this link http://forums.radioreference.com/whistler-scanners/340297-need-little-help.html
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Hi WYDOR - I've tried to PM you a few times to help resolve this issue but I need some information from you. Can you respond to my PM? I'd definitely like to help you out. - WW
For all you guys here with Whistler issues and no help from Whistler support, you can see that you will get no help here. Many respond, only to tell you how stupid you are, that it was your fault, etc; no solid help. One poster here said about 80% of all issues are operator error. That means that 20% are bad radios. If you can do what I did, cut your losses, return it even if it means a restocking fee, and look for a Uniden 436 or 536. You will avoid the anger and uselessness of having a $500.00 paper weight with no support. I myself spent hours on the phone one day with Whistler support, and they never did have an answer; yet it was MY fault that the radio did not work. Seriously, send it back and get a refund for what you can. Buy new radios from Amazon. Their support is better than anyone else out there. If you are a premium member you will have it in 2 days, including weekends, and no shipping fees. Good luck !!
scotttish
Member
I have noticed a trend of unhelpful and even insulting replies to posts that make us appear to be unkind and impatient. Many folks on here such as myself, are fairly new to this hobby, and have not found training on "how to" do many things on our radios and scanners in general. Unlike some on here, I have found Whistler, especially Bryan Hawkins to be a great guy in person, and equally helpful on the phone. If you are truly stumped, which I am often, they can even "remote in" and help you by using your own computer to see what you are not seeing on your scanner. They do get stumped though. These scanners are very complex computers and it may take years to figure them out for the average customer service tech. Zipscanners offers Whistler scanners, and others at the lowest prices around and they have Youtube videos with step by step methods to resolve simple issues. I have bought the TRX-1 and 2 from them and I have no complaints. Please be kind and patient to us newbies folks. Peace and blessings! 
I have noticed a trend of unhelpful and even insulting replies to posts that make us appear to be unkind and impatient.
Please be kind and patient to us newbies folks. Peace and blessings!
The trend happens when people come here and rant about these being **** scanners.
There is nothing wrong with these scanners .. just people that are unwilling to take the time to learn how to use them.
There are several people on here that just love to throw **** about how bad they are, while failing to admit that they just do not understand how to use them.
That part includes the realization that they are different than their Uniden scanners. You just have to go to the Uniden forum to see that Uniden has plenty of issues of their own. They are no better or worse than a Whistler, each of these 2 brands have their good and bad points. Coke or Pepsi, Ford or Chevy .. it is 100% personal preference.
I too have ranted in the past .. but mostly about performance issues that Whister has made great strides in fixing. Scanners also cost about 60% more where I live than the US. so your $500 scanner is $800 for me. I figure that gives me a few more rant points.
I think that if people would stop the ranting .. then people would be more accommodating in offering assistance. There are a number of very knowledgeable people on this forum, including myself. But I will not help someone that wants to rant. However I will help a newbie and have.
To add to what edmscan pointed out a new user comes in and ask a question a forum member that has had the same problem chimes in with a answer the OP does not what to hear it or does not what to admit that is the problem that they know better and 9 times out of 10 the problem gets fixed and they will never admit to the fix for the problem. As nice as both the new Whistlers and Unidens are they are not simple plug and play it takes computer skills and knowledge of radio systems to set them up and get the full use of the new scanners.
D
DaveNF2G
Guest
I sent two of their online form messages when I still had my TRX-2. As yet, I have received no replies. The scanner, meanwhile, should be back in the hands of the vendor today.
Okay, I'll test the waters as a new TRX-1 owner & list poster. I live in Pinellas County Florida, am blind, & am working on learning the new scanner. Is there a knowledgeable person in my area who may be willing to get together with me & help me get better acquainted with the radio & EZScan software?
Ed6698
Active Member
You would probably get better results for help in the Florida Radio Discussion Forum, as there might likely be someone from your area to help.
RPETER
Member
TRX-1 customer support
Recently purchased the TRX-1. For me it has turned out to be a more substantial learning curve than I had anticipated. At first I found the manual programming using the "Set Location" straight forward and easy to use. Then I hooked up the cable to the PC and started experimenting with EZSCAN. That's when the trouble started at least partly because I didn't know what I was doing. I copied partial changes over to the SD card which wiped out the factory settings and that totally messed me up.
I contacted customer support and asked a question on how to get the backlighting back on as I had unintentionally turned it off. Bryan Hawkins emailed me back with a detailed answer which was helpful. I also have posted a few questions on this forum and received several good tips which has enabled me to set the radio back up as I had initially intended it to be and is now working well ---- so my experience with customer response at least for now has been positive. Also the responses from this forum have been very helpful as well.
Recently purchased the TRX-1. For me it has turned out to be a more substantial learning curve than I had anticipated. At first I found the manual programming using the "Set Location" straight forward and easy to use. Then I hooked up the cable to the PC and started experimenting with EZSCAN. That's when the trouble started at least partly because I didn't know what I was doing. I copied partial changes over to the SD card which wiped out the factory settings and that totally messed me up.
I contacted customer support and asked a question on how to get the backlighting back on as I had unintentionally turned it off. Bryan Hawkins emailed me back with a detailed answer which was helpful. I also have posted a few questions on this forum and received several good tips which has enabled me to set the radio back up as I had initially intended it to be and is now working well ---- so my experience with customer response at least for now has been positive. Also the responses from this forum have been very helpful as well.
gvodvarka
Member
Probably using RAS
I have discovered that if a DMR system is using RAS it can only be decoded in the search area. I have reported it to them and they are testing a fix that appears to be working. I have a friend that is testing their fix and it is working really well. I aIso found another but that ALL CALL does the same thing. I just hope they release it sooner that later. GV
I have discovered that if a DMR system is using RAS it can only be decoded in the search area. I have reported it to them and they are testing a fix that appears to be working. I have a friend that is testing their fix and it is working really well. I aIso found another but that ALL CALL does the same thing. I just hope they release it sooner that later. GV
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