Anyone else getting any help at all from customer support?

[SCPD]

I think the new website doesnt work!
They used to respond via direct links to email addresses.
I had responses before the website got revamped!

 

[gh6406]

New CPU Firmware

gvodvarka, The firmware released today, 10-28-2016, has fixed the RAS problem for me. Hope it helps you.

 

[SCPD]

4.3

gvodvarka, The firmware released today, 10-28-2016, has fixed the RAS problem for me. Hope it helps you.

4.3 lost my store channel in memory and added dropouts on DMR.
Back once again to 3.9 for me!

 

[AggieCon]

The OP was definitely right about a bug in the scanner. And so much hate? The connection problems are severe and legitimate for many. At any rate, it's up to the company to support their product if they want people to spread a good word. Perhaps start a thread in the Uniden Tavern if you want to ***** about frustrated people trying to get help. Or actually hold off the posting unless there is something positive you can offer.

 

[W6KRU]

The OP was definitely right about a bug in the scanner. And so much hate? The connection problems are severe and legitimate for many. At any rate, it's up to the company to support their product if they want people to spread a good word. Perhaps start a thread in the Uniden Tavern if you want to ***** about frustrated people trying to get help. Or actually hold off the posting unless there is something positive you can offer.

You resurrrected this thread to add that? Really?

I had a problem with my 1080 that I ordered as soon as they were available. I got an immediate answer from support and a new FW version that fixed the issue was available the next day. Uniden is much slower to respond to issues. It can take weeks to even convince them there is an issue.