APX APX 4000 alerting issues

[derrick0911]

I have an APX 4000, that was originally programmed from cloning a profile with the wrong set of Quick Call tones. The radio was reprogrammed with the correct tones and the wrong tones were removed from the radio. The radio still activates to the wrong (original) set of tones plus the correct ones that were reprogrammed into the radio. I'm not a programming guy, so I can't answer any troubleshooting type questions but my programming guys cannot figure out the problem. They tell me that the wrong tones are not showing up anywhere when they read the radio in programming mode and they assure me those tones are not programmed into the radio but it still activates to the wrong tone. Any help would be appreciated.

Thanks

 

[Giddyuptd]

Sounds like the original profile is there still and somewhere the new list isnt associated with said zone, personality mainly pointing the conventional side to right quick call list.

 

[derrick0911]

How do you get rid of the original profile? is it possible to do a factory reset on the radio (without sending it back to Motorola)and reload the correct profile?

 

[Giddyuptd]

All youd need to do is tie the qc2 list to said personality that has the channel for paging or zone.

Resetting the radio seems going way out of way. Should be just determining where itgot missed linking the qc2 list to the personality, then channel, and zone.

 

[GTR8000]

There's no way to "reset" an APX. The closest method is wiping out everything in the codeplug and setting all of the parameters back to default, which is a tedious process that is usually unnecessary. Better to go through the codeplug again with a fine toothed comb looking at all of the QCII personalities, then shoot the codeplug into the radio.

By the way, are you talking about analog QCII tones, or Tone Signaling for P25 conventional/trunked tones?