APX APX6000XE AN Bootlooping

[481izCGE]

Howdy. I have an APX6kXE that I recently had programmed. When it was last programmed it used CPS R28 and they used R33 this time. The radio firmware as R25.01.00. The radio turns on and almost instantly turns off and will forever loop, programmers claim it turned on fine...

Any suggestions or explanations?

And I do have a legit MOL account so I can access any software they have to fix it if I needed to.

Let me know.

 

[K2NEC]

Is the battery good? Any damage to the contacts internally?

 

[ffjpg63]

its a firmware defect. it has to go to the depot for repair.

 

[K2NEC]

its a firmware defect. it has to go to the depot for repair.

No that was R31, OP is on R25

 

[Echo4Thirty]

Howdy. I have an APX6kXE that I recently had programmed. When it was last programmed it used CPS R28 and they used R33 this time. The radio firmware as R25.01.00. The radio turns on and almost instantly turns off and will forever loop, programmers claim it turned on fine...

Any suggestions or explanations?

And I do have a legit MOL account so I can access any software they have to fix it if I needed to.

Let me know.

You could try to update the firmware to 28 or 33 (I would skip 29-32) and that may fix your issue, Failing that its off to the depot.

 

[481izCGE]

Is the battery good? Any damage to the contacts internally?

Tried with 4 batteries now, still nothing.

You could try to update the firmware to 28 or 33 (I would skip 29-32) and that may fix your issue, Failing that its off to the depot.

I’m not able to get it on long enough for windows to recognise the device, is there a way to get around it maybe a service mode?

 

[KE4ZNR]

Tried with 4 batteries now, still nothing.


I’m not able to get it on long enough for windows to recognise the device, is there a way to get around it maybe a service mode?

You are going to have to ship it off to the repair depot. No way around it.
Not even a service mode or flashzap is going to help you with firmware that new.

 

[481izCGE]

You are going to have to ship it off to the repair depot. No way around it.
Not even a service mode or flashzap is going to help you with firmware that new.

That’s stupid, already dumped enough money into depot I’m tempted to switch to Harris, never heard any issues from the guys I work with.

 

[SCFDCOMM]

Depo it, only way.

 

[KevinC]

That’s stupid, already dumped enough money into depot I’m tempted to switch to Harris, never heard any issues from the guys I work with.

I agree! Only Motorola radios ever break, Harris, EFJ, Kenwood, Tait, RELM and a host of others never have ANY issues. Feel free to send that piece of crap 6000XE my way so you never have to see it again.

 

[mmckenna]

That’s stupid, already dumped enough money into depot I’m tempted to switch to Harris, never heard any issues from the guys I work with.

It's frustrating, it happens, and it's part of the job. No brand is exempt from this.

 

[Motoballa]

I had this same thing happen, I changed the channel to an unprogrammed channel and it kept the radio on, just said "unprogrammed" on the display and gave the bonk, but it didn't restart.. I read and rewrote the codeplug and it worked just fine.

If you happen to have an unprogrammed channel in that zone try that, if not you're SOL, like others have said unless mother /\/\ graciously fixes it with depot

 

[KG4INW]

Aren't the AN models no longer supported?

 

[SCFDCOMM]

Correct

 

[GSutton2686]

Got the same thing here, except this radio is on R31 (yes, I have the MTN for that). Turns on, then goes into a loop. got the radio in FLASHZAP mode, but CPS will not connect to update the firmware. Was hoping it was as easy as the XT series.

 

[KE4ZNR]

Got the same thing here, except this radio is on R31 (yes, I have the MTN for that). Turns on, then goes into a loop. got the radio in FLASHZAP mode, but CPS will not connect to update the firmware. Was hoping it was as easy as the XT series.

Nope. Only solution is to send it off to be repaired.

 

[n3obl]

Normally the AN are not supported for repairs however I believe they will fix the boot looping issue as they dont need to replace parts. Basically just need to hook to a computer and use special tools to force a new codeplug into radio, update firmware and tune the radio.

 

[Asunakiyori]

Normally the AN are not supported for repairs however I believe they will fix the boot looping issue as they dont need to replace parts. Basically just need to hook to a computer and use special tools to force a new codeplug into radio, update firmware and tune the radio.

i gotta make the bad joke...