arc 300 demo not working

[NX1V]

Hi all, I have looked and looked for the answer to my problem and can't find it so I am asking here. I paid for a premium subcription so I could download data right from the site to my scanner, and downloaded arc 300 which is supposed to work with my pro 164. I have been trying for 2 days now to get this thing to work. I have the program pretty much figured out on how to choose what I want to download but I can't get anything into my scanner. I bought the 20-047 cable. I can't figure out where my problem is. 1. is the demo fully functional or do I need to buy it before I can download frequencies into my scanner? 2. The program is set to com 3, com 3 is being used in my computer and I can't find anywhere in the program to change it to another port. 3. Do I use the cable with or without the little adapter? If I use the adapter nothing on my scanner screen changes and If I don't use it my scanner screen says "clone mode" but when I follow the instructions on screen I get a "no response" message. I have tried uninstalling and reinstalling the cable drivers and updating them. The manual said something about port 80 so I changed to that on my computer to no avail. I'm out of ideas I have tried every combination of settings on my computer and in the program that I can think of and can't get anything into my computer. Hope someone here can help me. Sorry for the lengthy post but just trying to give as much info as i can.

Thanks
Mark

 

[fmon]

Where did you find "Com 3" as the USB to Serial Port?

It should be in Device Manager under Ports (COM & LPT)

 

[NX1V]

HI, in the last screen in arc 300 where the button is to import there is a drop down menu to pick the comport, but the only option is com3. If I look in device manager on my computer that usb port is set to com 4 with com 3 set to "used" so I can't make the program and the computer match comports. Can't find anywhere in the program to change to com4, only options are "select" or "com3".

Thanks
Mark

 

[Butelsoftware]

The software shows all the available comports, if com4 is not shown it means either a different program is using com4 or there is a problem with the driver.
If you use Vista make sure you install a Vista compatible driver.

Gommert
www.butelsoftware.com

 

[fmon]

Can't find anywhere in the program to change to com4, only options are "select" or "com3".

Mark, mine has Com's 1 through 10 available. BTW, mine is demo also.

 

[NX1V]

Hi, mine shows only com 3 and that's it, no others so I guess I have a problem somewhere. Maybe as someone suggested I need a vista compatible driver. But it's all over now anyway because I returned my Pro 146 scanner today and got my money back. I don't think that scanner is really what I want after all. I am going to put in more money and get a digital handheld. If anyone would like to recommend something I'm all ears. Thank you to everyone who replied to my thread, I appreciate your help.

Mark