ARCXT: ARC XT Pro crashing when trying to read from scanner

[Air490]

Greetings all,

I have just opened ARC XT Pro for the first time in a few weeks. When I tried to read from the scanner (BCD325P2) the software crashed. I tried to open the communication settings, but the software crashed again.

I have uninstalled and reinstalled, turned off security software, run as administrator, and updated the USB driver software. I am guessing this problem has something to do with the latest Win 10 update.

Any suggestions would be helpful.

Please and thank you.

 

[iMONITOR]

Was it the 30-day free trial, or the paid registered version?

 

[Air490]

Paid version since 2015. Also the newest version of ARC XT PRO

 

[iMONITOR]

Paid version since 2015. Also the newest version of ARC XT PRO

Try re-installing it. Also make sure your USB driver is still functioning. Windows Updates like to screw with them.

 

[Air490]

Have already tried uninstall/reinstall. USB driver has been updated and appears to be working fine (works with other software)

 

[iMONITOR]

Contact Butel:

https://www.butel.nl/shop/contact-us

Email us:
shop@butel.nl

 

[tvengr]

Does virtual control work with the scanner? If it does, there is communication. Make sure control channel output on the scanner is set to Off.

 

[Air490]

VC doesn't work either. If I open the VC tab the software crashes.

Going to contact Butel and see if they can help.

 

[Air490]

I'm having the same issue with the ARC125 software. Appears to be a Win 10/Uniden driver issue.

 

[tvengr]

Serial Driver

If you are having problems installing the drivers, see the following general instructions (some steps might differ slightly, depending on your specific operating system).

1. Download and unzip the below driver.
2. Plug in the scanner using a USB cable.
3. Right click on the Windows Launch icon (bottom left corner) and select "Device Manager."
4. The device shows up with a yellow triangle.
5. Right click on device and select "Update Driver Software."
6. Select "Browse My Computer for Driver Software."
7. Navigate to the folder where you have unzipped the above driver.

The driver installed and is assigned as: Uniden Serial Port (COMx)
(x) will be replaced with the actual port number.

 

[sallen07]

I'm having the same issue with the ARC125 software. Appears to be a Win 10/Uniden driver issue.

The BC125AT is direct USB and does not use the Uniden serial driver. Sounds like it could be a USB problem.

 

[ProScan]

The BC125AT is direct USB and does not use the Uniden serial driver.

The BC125AT does use the Uniden serial driver. The RS-232 converter is built in the scanner. Same with all the other modern Uniden scanners.

Uniden BC125AT Scanner

BC125AT < UnidenMan4 < TWiki

info.uniden.com

Driver Install for the Uniden Bearcat | Scanner Master

Driver Install instructions or the Uniden Bearcat BC75XLT, BC125AT, BCD325P2, and BCD996P2

www.scannermaster.com

 

[Air490]

The problem is only impacting Butel software. I can still use other programs (Freescan, Proscan, Uniden applications) with both scanners.
I have contacted Butel to see if they can help.

 

[tvengr]

If it is only affecting the Butel software, your virus protection software may be detecting a security threat and shutting down the program. I have had problems with false positives causing files to be removed and crashing programs.

 

[Air490]

After much experimentation (and the uninstalling and reinstalling of Butel software and internet security software) I found the problem.
CP210x USB to UART Bridge Virtual COM Port was causing a conflict.
Butel software now working fine again.

 

[tvengr]

Glad to hear you fixed the problem.

 

[iMONITOR]

After much experimentation (and the uninstalling and reinstalling of Butel software and internet security software) I found the problem.
CP210x USB to UART Bridge Virtual COM Port was causing a conflict.
Butel software now working fine again.

Your welcome!