ARC-XT Pro Troubleshooting Help?

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calpalmer

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Joined
Dec 19, 2009
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22
Location
Pierce County, Washington
I have a new 996XT, and have programmed it initially manually (including two trunking systems, not bad for a newbie!) and then using FreeScan--- the radio works great by the way. I bought it with the ARC software, and have just installed the updated version 1.4 Build 5. I cannot connect to the RadioReference database, however. I enter the proper credentials, and in the lower right of the communication interface it says "INIT not ok. can't read user data". I can't find anything in the documentation to instruct how to clear the error. Any suggestions are appreciated, thanks in advance.

Cal
 

jdacal

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Premium Subscriber
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Aug 29, 2006
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Location
Lakeland, FL
Hey great, sounds like you got the exact same setup I got. I got mine this morning. :)

Are you positive you are using the username and password you set up on the web site? Also, make sure you let it log-in before you start picking the state and county, etc.,

You probably already have it working, I had that error when I first played around with the demo version but I can't recall the exact cause other than the one's I mentioned above.
 
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