Hello: I installed the ARc500 Software and everything is working great except for some reason I can not connect to RadioReference within the software. I sent a e-mail to Bu-Tel and was told it was the FIREWALL BLOCKING THE CONNECTION. I turned off all security software on my computer that I know of and still can not connect. At the bottom of the screen of the RR box it says INIT. NOT OK. CAN'T READ USER DATA. I have installed the new versoin of the software V1.4 and running Windows 7 32-bit. I am not sure if anyone out there had or is having the same problem. Oh yes I also tried the software on a computer running WINDOWS XP PRO and same problem. I also log into RR website to. OK would really love to hear if anyone could help me and I THANK YOU FOR READING MY PROBLEM. Bye from Don.