ARC536pro not detecting BCD436hp

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johnp3205

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When trying to detect the bcd436hp using my dell windows 10 laptop usb port it will not see it. I am using ARC 536pro v2.4 build 3. The radio has 1.28.14 firmware. When I use Sentinel v2.02 to connect via usb it works just fine. When I do a serial connection to ARC536pro it works fine too. Mass storage (E) does show up as an external drive on the laptop but ARC536pro does not see it. Here is what I have done so far:

1. tried it on my desktop pc with arc536pro,,,,,,works perfectly
2. switched memory cards,,,no issues detected.
3. changed drive letter of USB port or scanner,,,tried d: e: etc. etc.
4. used different cable
5. deleted all USB ports in device mgr. reinstalled,,,,,no difference
6. the USB ports on my dell lattitude e7440 work fine no matter what I plug into them,,,,except ARC536pro

Thanks folks,
John KB8YTB
 
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johnp3205

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The uniden serial driver is installed as I use it all the time in that mode using the ARC software for controlling the unit.
 
Butelsoftware

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In the read data window double click in the white area next to the yellow Detect Scanner button, that will show two extra options to include drive d: and e: during the detect scanner process, in your case 'include e' is probably deselected:

1643640398978.png

The serial driver is not used for this operation so not relevant.

Gommert
www.butelsoftware.com
 
Citywide173

Citywide173

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This is what my version of Version 2.4 Build 3 shows:

arc536.PNG

Checking for updates shows that I have the latest version installed, so he may not be seeing the check boxes.

EDIT: Double clicked in the white area and it appeared-this is not a good fix since there's nothing to indicate the necessary steps to make the option visible.

Butelsoftware said:
In the read data window double click in the white area next to the yellow Detect Scanner button, that will show two extra options to include drive d: and e: during the detect scanner process, in your case 'include e' is probably deselected:

View attachment 115994

The serial driver is not used for this operation so not relevant.

Gommert
www.butelsoftware.com
Click to expand...
 
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johnp3205

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Butelsoftware said:
In the read data window double click in the white area next to the yellow Detect Scanner button, that will show two extra options to include drive d: and e: during the detect scanner process, in your case 'include e' is probably deselected:

View attachment 115994

The serial driver is not used for this operation so not relevant.

Gommert
www.butelsoftware.com

I did check the boxes. I tried naming it drive D, E, G. and it still does not see the radio. Maybe I should try an earlier version or build? I am at a loss as to what is wrong. Thanks,John
Click to expand...
 
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racingfan360

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Years ago, and obviously before Gommert introduced ARC536 2.4 build 2 to support drive D, I was able to force ARC536 into picking up another drive letter by mapping a network drive in Windows File Explorer to lower letters thereby effectively 'reserving' them. It was crude but it worked.
 
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