I'm sorry that didn't work. If you already used the menu (3,4,2) to turn off the enter lock, then you have a more complex problem that eludes any further recommendations from me without seeing your scanner and what method you are using in attempting to program your 796D. (The following is a "tongue in cheek" recommendation.) You might want to contact UNIDEN tecnical support. I honestly hope that you will get this frustrating problem resolved. If push comes to shove, return it for another unit, if a warranty is still in effect. I do wish you well, for whatever that is worth.