My dad works security and has the BCD396XT that he purchased preprogramed for Pinellas County and it stopped recieving. I read that It needed a firmware update so I went and got the adaptor cable and installed the new firmware, didnt help at all. I then accidentally deleted the preprogramed frequencies and can not figure out how to reload them manually. Does anyone have this scanner with all the Pinellas County fregencies and channels that could clone them to this scanner? I would greatly appreciate any help so he doesnt have to send it back to scan master to be reprogrammed! Thanks again for any help, input, or advice!!!!!!!!! Dan