Yes, the SN and ESN are slightly different. I suspect it may have something to do with the fact the ESN is numeric and the SN is alphanumeric (or some similar distinction). You cannot represent Z in a hex format in a single character. In short, the storage medium of data may have necessitated the slight variance.Question: why is there a difference between the Serial Number embedded in the radio software as opposed to the Serial Number printed on the back of the radio? Just curious.
I would have set up the "campaign" in a different fashion. But I would STRONGLY suggest that you leave the end date "open-ended" because if you don't, EVERYONE, including those who do not currently have the problem, are going to be signing up, just to make sure they get coverage and repairs done before the problem develops on their scanners and before the campaign ends. In that case, you guys are going to get swamped.I'll add that we would also like everyone to sign up as soon as possible. While we've not set an end date for the campaign, we want to get a gauge on the real number of units affected so that we can be sure we've ordered an adequate number of repair parts and sufficiently allocated resources to the program. I'm relatively certain that there are more than a dozen units affected.
Does this imply there is a known fix for the backlight issue or will that apply the same things we have that already failed and thus will fail again (making it a temporary fix) - and, thus will need to be sent in again in the future to fix that again?We actually want to get as many submissions in as early as possible. We expect at the beginning to have a line set up specifically for this campaign, which will be much more efficient for us than doing onsey-twosey's. That said, we will only send out UPS shipping emails for the number of units we feel we can do without taking more than the promised 3 weeks (which is actually much longer than we expect it to actually take to repair and return). We'll likely send out UPS labels once a week starting either Friday or Monday. So, we'll manage this on our end so that we are not overwhelmed with returned units. Since the scanners are usable (albeit annoyingly so), we think people would really prefer to keep the scanner in service until we send a label rather than us getting a pile of scanners that might take a year to fix (exaggeration) and having to wait for it to come back.
Again, though, as noted on the web page, we only have parts in right now for the BCD536HP, so won't be sending any labels out to BCD436HP customers until some time in November.
To reply to the earlier open questions:
This program is only for bad clock batteries. If your scanner does not have the battery issue, please do not send it in under this program. That said, if a scanner is received with the battery issue and it also has the backlight and/or headphone issue, we will, of course, repair the other issues at the same time. Note, however, that units that require more than just the battery replacement will take a bit longer to return to you.
We are basically setting up a dedicated line just for the battery issue. Any scanner with another issue will go over to the normal repair queue. While we will be doing visual checks, please include a note that clearly indicates that you believe that your scanner has one of the other issues, as well, so that we can expedite handling for everyone.