Connor make sure when you updated the firmware some of the service types or departments didn't get overwritten and turned off. I learned that lesson a few times already.
^This.
When you update the scanner, it updates the WHOLE scanner to match what you have in Sentinel, right down to the service types, avoids, welcome screen, you name it. Anything you did on the scanner previously by hand will be lost unless you first read them into Sentinel.
Best practice is to make sure you read in your current settings
before updating the scanner and writing them back out. That way you won't lose any settings you applied by hand.
-AZ